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Customer Service Representative

2 months ago

Loma Linda, California, United States JDI Distribution Full time
About JDI Distribution

JDI Distribution is a leading manufacturer, distributor, exporter, and wholesaler of premium food brands and consumer products. We provide individuals and companies with products and services they want, backed by award-winning customer support.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for monitoring and responding to customer inquiries and general problems. You will work closely with our Senior Sales and Customer Service Manager and other departments to ensure seamless coordination of delivery, product, and special deal solutions for customers.

Key Responsibilities
  • Assist customers with seeking solutions to specific and individualized situations.
  • Prioritize customer needs and provide timely responses.
  • Assist with troubleshooting issues and provide effective solutions.
  • Leverage our Inventory Management Tool(s) to resolve customer queries.
  • Proven ability to handle or diffuse escalated complaints and/or cases of unsatisfied customers.
  • Articulate the distinct aspects of our services and products to customers.
  • Develop client-focused, achievable, and differentiated solutions.
  • Motivate staff to improve customer service with clients.
  • Cultivate lasting relationships with the Sales Team to grow customer loyalty.
  • Meet with the Senior Sales and Customer Service Supervisor to assess the company's performance.
Requirements
  • Excellent listening, negotiation, and presentation skills.
  • Excellent written and verbal communications skills.
  • Great interpersonal and customer service skills.
  • Ability to answer high volumes of calls and emails on a daily basis.
  • High patience tolerance.
  • Outstanding written and verbal communications skills.
  • Indepth knowledge of marketing techniques and best practices.
  • Capacity to manage various projects and work to tight deadlines.
  • Excellent organizational and multitasking skills.
  • Ability to multitask in a fast-paced environment.
  • Strong analytic and problem-solving skills.
  • High School Diploma or Bachelor's degree required.
Benefits
  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Pay: $17.50 - $18.00 per hour