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Customer Service Supervisor

2 months ago

Mira Loma, California, United States Burlington Full time

If you possess exceptional leadership abilities, a warm and approachable personality, and a passion for retail, consider the role of **Customer Service Lead** at Burlington.

**Position Overview:**

As the Part-Time Customer Service Lead, you will operate under the direction of the Assistant Store Manager and Customer Service Supervisor. Your primary responsibility will be to oversee daily customer service operations, inspiring and motivating team members to deliver outstanding, friendly, and professional service consistently. You will set a positive example, embodying Burlington's core values and philosophy in every aspect of your work.

**Key Responsibilities:**

+ Exemplify company core values and Burlington's philosophy while guiding the customer service team.

+ Enhance customer satisfaction by focusing on friendliness, efficient checkout processes, and positive feedback from customers.

+ Ensure a tidy and organized front-end area, addressing any issues related to transactions and registers.

+ Manage meal and break schedules while ensuring adherence to work schedules.

**Qualifications:**

Applicants should be available to work a flexible schedule, including early mornings, evenings, weekends, and holidays as needed. Physical requirements include the ability to lift and transport boxes weighing 40 lbs. or more and the capacity to stand and walk for extended periods.

**Compensation and Benefits:**

Enjoy a competitive hourly wage, flexible scheduling, and employee discounts. Part-time associates may qualify for Burlington's benefits package, which includes medical coverage and a 401(k) plan, along with up to 4 hours of paid time off annually after one year of service, paid holidays, and sick leave in accordance with applicable laws. Burlington is a rapidly expanding brand that offers numerous training and development opportunities for associates to advance their careers.

Burlington associates contribute significantly to the lives of customers, colleagues, and the communities we serve every day. Burlington Stores, Inc. is an equal opportunity employer dedicated to fostering workplace diversity.

**Compensation:** **$17 per hour**