Customer Engagement Director

2 weeks ago


Boston, Massachusetts, United States Sama Full time
Unlock Employee Potential with Sama

We're a pioneering force in employee engagement, driven by our mission to democratize professional coaching. Our cutting-edge platform empowers companies to unlock their employees' full potential, fostering a culture of growth and development.

About the Role:

We're seeking a seasoned professional to join our team as a Customer Success Director. As a key member of our organization, you'll play a pivotal role in building and maintaining strong relationships with our clients, ensuring they achieve their goals and maximize their return on investment (ROI) with our platform.

Key Responsibilities:

  • Drive customer success by identifying opportunities for growth and development, working closely with our sales team to drive revenue and expand our reach.
  • Design and implement customized success plans for each client, aligning with their specific needs and objectives.
  • Collaborate with cross-functional teams, including Marketing, Product, and Sales, to share customer insights and drive business growth.
  • Monitor customer usage and adoption of our platform, using data analytics to inform decision-making and drive continuous improvement.

Requirements:

  • Minimum 3-5 years of experience in HR or Customer Success roles, with a proven track record of driving business growth and customer satisfaction.
  • Experience working in start-ups, with a keen understanding of the fast-paced and dynamic nature of these environments.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
  • Proficiency in CRM tools, with a focus on leveraging technology to drive automation and scalability.

What We Offer:

  • A competitive salary of $60,000 - $80,000, commensurate with experience.
  • A hybrid working model, with flexibility to work remotely and collaborate with our Boston-based team.
  • Ongoing training and development opportunities, empowering you to grow your skills and advance your career.
  • The chance to be part of a dynamic and forward-thinking organization, dedicated to making a positive impact on the world.


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