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Director of Registration Services
1 week ago
The Associate Director provides strategic direction and vision to the Access and Financial Engagement team. This includes leading and managing revenue cycle process design for registration and admissions within the Institute and other partnering organizations.
Focusing on 24-hour day-to-day operations of inpatient and outpatient registration, including patient pre-registration, insurance verification, and face-to-face interviews. The Associate Director ensures a patient-welcoming environment and coordinates an efficient patient flow for patients and families.
Main Responsibilities:
- Leveraging expertise in patient registration and admissions processes to drive operational excellence.
- Developing and implementing effective strategies to improve customer satisfaction and staff engagement.
- Cultivating strong relationships with senior financial and clinical leaders to advance DFCI's mission.
- Leading quality improvement projects to optimize patient flow and reduce wait times.
- Maintaining compliance with regulatory requirements aligned with registration and admissions.
Requirements:
- Bachelor's degree in Healthcare, Management, Business, or a related field required; Master's degree preferred.
- 10 years of experience in a healthcare setting, including 5+ years of managerial experience.
- Experience overseeing large teams (20+ direct or indirect reports).
- Knowledge of patient registration/scheduling systems and related applications required.
- Strong healthcare customer service background.