Client Services Coordinator

2 weeks ago


Hanover, New Hampshire, United States Dartmouth College Full time
Position Overview
As a vital member of the Registrar's Office, the Service Specialist plays a crucial role in delivering exceptional support to students, faculty, and staff. This position serves as a key communication bridge between the Registrar's Office and the Dartmouth community, ensuring the accurate dissemination of academic information.

Key Responsibilities
  • Service Excellence: Maintain a welcoming and professional demeanor while providing high-quality service to the Dartmouth community, focusing primarily on students and faculty.
  • Inquiry Management: Address a diverse range of complex inquiries from students, faculty, and staff, assisting them in resolving administrative issues related to academic matters.
  • Data Management: Oversee the processes related to official transcript and citation delivery, ensuring accuracy and compliance with institutional policies.
  • Collaboration: Work closely with academic departments to support the development of the Timetable of Class Meetings each term, providing procedural guidance and directing them to appropriate resources.
  • Office Administration: Maintain office supply inventory, manage data entry tasks, and provide general administrative support to the operations team.

Qualifications
  • Required: Associate Degree and four years of relevant experience in a professional environment, or an equivalent combination of education and experience.
  • Skills: Proven ability to deliver friendly and professional customer service, interpret complex processes, and maintain confidentiality.
  • Preferred: Bachelor's Degree and experience in a higher education setting.

Commitment to Diversity
Dartmouth College is dedicated to fostering an inclusive environment. We encourage applications from individuals of all backgrounds and experiences.

Background Check Requirement
Employment in this position is contingent upon successful completion of a pre-employment background check, which may include various verification processes.

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