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Client Relations Specialist
2 months ago
Position Overview:
The Client Relations Specialist ("CRS") is responsible for managing the flow of clients and their pets within the facility, enhancing the productivity of the veterinary team, and ensuring effective communication with both clients and staff. The CRS plays a vital role in coordinating care for clients and their pets in a friendly, welcoming, and efficient environment, encouraging client loyalty and referrals.
Core Responsibilities:
1. **Client Engagement:** Actively attract new clients by promoting the services offered and ensuring a smooth flow of clients and pets to guarantee excellent service and optimal productivity of the veterinary team.
2. **Operational Efficiency:** Strive to maximize the number of pets seen by the veterinary team through an effectively managed facility that meets the needs of wellness plan clients.
3. **Exceptional Service:** Deliver professional, efficient, and outstanding service consistently. This includes encouraging visits, warmly welcoming clients and pets, ensuring their comfort, and educating them about their pets' health needs.
Client Education:
Inform clients about Optimum Wellness Plans, preventive care, and available services. Assist new clients with necessary documentation, inputting pet information accurately, and ensuring prompt service.
Client Departure Support:
Provide outgoing clients with all necessary instructions, information, and invoices, dispense prescription items as directed by the veterinarian, sell retail products, and schedule future appointments.
Financial Management:
Maintain accurate financial records and adhere to proper opening and closing procedures.
Administrative Duties:
Perform various administrative tasks as required.
Key Principles:
1. **Quality:** The client is our priority; quality is our commitment.
2. **Responsibility:** We hold ourselves accountable and support our colleagues.
3. **Mutual Benefit:** We believe in shared benefits that endure.
4. **Efficiency:** We utilize resources wisely and minimize waste.
5. **Freedom:** We require autonomy to shape our future and the profitability to maintain it.
Qualifications:
1. **Leadership Skills:** Ability to lead and inspire others.
2. **Customer Focus:** A strong commitment to client satisfaction.
3. **Integrity and Trust:** Uphold ethical standards in all interactions.
4. **Action Orientation:** Proactive in addressing challenges.
5. **Communication Skills:** Strong verbal and written communication abilities.
Capabilities:
1. **Multi-tasking:** Effectively manage multiple responsibilities simultaneously.
2. **Organizational Skills:** Systematic approach to tasks, maintaining order in a busy environment.
3. **Problem Solving:** Identify and resolve issues efficiently.
4. **Client Service Orientation:** Ensure attentive and courteous service to clients.
Work Environment:
Ability to work at a computer for extended periods and interact confidently with various pets. Flexibility to work beyond standard hours may be required.
Education and Experience:
A high school diploma or equivalent is preferred. A minimum of one year of relevant experience in customer service is required, with a background in veterinary or healthcare settings being advantageous.
