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Service Coordinator

2 months ago

East Hanover, New Jersey, United States Encore Fire Protection Full time
Job Summary

We are seeking a highly motivated and organized Service Coordinator to join our Operations team at Encore Fire Protection. As a Service Coordinator, you will play a critical role in ensuring the efficient delivery of our fire protection services to our customers.

Key Responsibilities
  • Service Delivery Management: Manage the service delivery schedule for a defined geographic region, ensuring that our technicians are allocated efficiently and effectively.
  • Scheduling and Productivity: Maximize daily productivity by scheduling work based on technician ability and route efficiency, resulting in increased revenue and customer satisfaction.
  • Process Improvement: Identify areas for process improvement and assist in creating and revising processes to ensure better efficiency and customer experience.
  • Customer Service: Provide exceptional customer service, using and promoting excellent soft skills to ensure customer satisfaction and loyalty.
Requirements
  • Education and Experience: College degree or at least 2 years of related work experience in a customer service role, project management/coordination, and/or facility services knowledge.
  • Technical Skills: Interest and ability to learn new technology, including industry-specific programs such as Service Trade.
  • Interpersonal and Persuasion Skills: Exceptional interpersonal and persuasion skills to effectively communicate with customers, technicians, and other stakeholders.
  • Professional Approach: Professional, customer-focused approach to completing assignments and representing Encore Fire Protection.
Benefits
  • Competitive Salary: Salary commensurate with experience, with opportunity for a results-driven bonus based on personal output and effectiveness in role.
  • Purpose-Driven Work Environment: Work in a purpose-driven environment that values results and encourages innovation and improvement.
  • Flexible Work Arrangements: Enjoy a flexible work environment that allows for a balance between work and personal life.
  • Professional Development: Opportunities for professional growth and development, including training and mentorship programs.