Sales Enablement Specialist

6 days ago

Seattle, Washington, United States PitchBook Full time
About the Role

The Sales Enablement team at PitchBook is seeking a highly skilled and detail-oriented Sales Enablement Specialist to join our team. As a Sales Enablement Specialist, you will play a vital role in supporting our Sales and Customer Success teams with enablement content, programs, and technology trainings to better equip them to move to the next point of conversion across the full funnel.

Key Responsibilities
  • Help drive platform strategy, implementation, and workflow design for Sales Enablement and Content Management platforms.
  • Incorporate an understanding of what the Sales, Customer Success, and Marketing organization needs are to build a best-in-class experience aligned to core client segments and use cases.
  • Serve as a business product owner for the set of tools and lead how content is organized across collateral by incorporating proper use of data, effective publishing, and managing user accounts and system settings.
  • Build a strong user experience within the existing platform capabilities and content navigation through best practices and an eye toward design.
  • Ownership and maintenance of taxonomy and governance for content through naming conventions, tagging, and content governance best practices.
  • Collect, drive, and manage business requirements for third-party system integrations to strengthen sales, marketing automation, and activation of existing enablement content.
  • Partner with the Sales Enablement team and Product teams to ensure content is accurately audited, updated, and deployed as part of ongoing product launch and release cycles.
  • Interpret and analyze data to monitor and report on platform/content effectiveness. Monitor usage, adoption, and feedback for continuous improvement.
  • Troubleshoot system issues as they arise by working with Sales Operations, IT, Marketing, and outside vendors.
  • Responsible for communication and coordination with stakeholders (Sales and Customer Success Managers, Sales Operations, Sales Enablement, Marketing, etc.) as it relates to the sales enablement platform.
  • Manage ad hoc inquiries, respond to user questions/requests, and work with others for timely resolution. This may include resolving sales technology issues and questions, directing users to information and resources, leading small group training sessions, creating assignments, and pulling reports on user engagement and content usage.
  • Work closely with the Sales Enablement, Customer Insights, and Marketing teams to support team and business-specific goals.
  • Support the vision and values of the company through role modeling and encouraging desired behaviors.
  • Participate in various company initiatives and projects as requested.
Requirements
  • Bachelor's degree preferred.
  • 2+ years of business-to-business marketing experience, SaaS preferred, in sales enablement, sales support, go-to-market, or product marketing roles.
  • Exceptional communication skills and successful history of cross-functional collaboration with diverse staff members at all levels.
  • Strong understanding of the sales environment, including sales content, tools, and trainings.
  • Experience working with content stakeholders (Product/Segment Marketers, L&D teams, Revenue Operations teams).
  • Strong aptitude for collaborating and building relationships, understanding team dynamics, taking initiative, and solving problems.
  • Strong project manager with the ability to coordinate efforts across multiple teams and priorities.
  • Confidence to navigate a large matrix of products and services and organizational teams.
  • Experience in managing user access and library permissions for a content or enablement platform such as Highspot (preferred), Asana, Klue, Clozd, Gong, or similar.
  • Strong quantitative, analytical, and problem-solving skills with exceptional attention to detail and follow through.
  • Strong skills in Microsoft Office, Excel, Powerpoint, and the ability to learn additional programs as needed.
  • Experience using Salesforce, Trellis, Marketo, or related products preferred but not required.

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