Front Desk Representative

1 week ago

San Francisco, California, United States Burke Williams Full time
Job Summary

We are seeking a highly skilled and enthusiastic Front Desk Representative to join our team at Burke Williams. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner
  • Manage front desk operations, including handling guest check-in and check-out, processing payments, and maintaining accurate records
  • Ensure a seamless guest experience by anticipating and meeting their needs, providing recommendations, and making adjustments as necessary
  • Collaborate with other team members to ensure a smooth and efficient operation, including communicating with the spa team, housekeeping, and management
  • Maintain a clean and organized front desk area, including restocking supplies and ensuring that all necessary materials are available
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Previous customer service experience, preferably in a hospitality or spa setting
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, team members, and management
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays
What We Offer
  • A competitive hourly rate and opportunities for advancement
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) retirement savings plan and paid time off
  • A fun and dynamic work environment, with a team of passionate and dedicated professionals

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