Front Desk Representative
1 week ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton San Francisco Financial District. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.
Key Responsibilities- Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
- Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
- Communication: Communicate effectively with guests, colleagues, and other departments to ensure seamless operations and exceptional guest service.
- Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
- Teamwork: Collaborate with colleagues to achieve team goals and objectives, ensuring a positive and productive work environment.
- Education: High school diploma or equivalent required; college coursework in a related field is helpful.
- Experience: Previous experience in a hotel or related field is preferred.
- Skills: Possess a positive and upbeat personality, excellent communication and problem-solving skills, and the ability to work well under pressure.
- Knowledge: Familiarity with hotel operations, guest services, and hospitality terminology is essential.
- Competitive Compensation: $16.00-$21.52 per hour, depending on experience.
- Benefits: Medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
- Opportunities for Growth: Career advancement opportunities within the company, including training and development programs.
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Front Desk Representative
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