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Employee Experience Manager
2 months ago
The Employee Experience Supervisor is a key role within LSG Sky Chefs, responsible for implementing a program focused on providing a welcoming and positive employee experience during onboarding and throughout an employee's career with the company.
Main Responsibilities- Partner with corporate partners to bring employee experience awareness into their processes, communications, and strategies.
- Collaborate with CSC Leadership to build and execute effective initiatives focused on increasing engagement with employees, including focus groups, surveys, and other engagement activities.
- Foster a partnership with operations leaders to launch and support the "Buddy" new hire onboarding program in their departments.
- Ensure compliance with program fundamentals and payments.
- Interact with new hires routinely within the operation, providing support and addressing concerns.
- Follow up on a weekly basis to recap and evaluate orientation and training, answer questions, and address concerns.
- Lead the weekly Employee Experience Internal Feedback Loop (IFBL) meeting to address new hire orientation evaluations and program updates, feedback, and ideas with leadership.
- Administer and report weekly Employee Engagement scorecard on new hires' engagement level and other KPIs.
- Send weekly report to senior leaders on engagement trends, issues, training needs, etc.
- Be a supportive point of contact for newly hired employees.
- A Bachelor's degree or equivalent experience is required.
- Minimum of 3 years of experience.
- Thrives in a people-oriented environment, and demonstrates a collaborative leadership style at all levels of the organization.
- Possess strong interpersonal skills and ability to lead and implement projects.
- Demonstrates adaptability to changing situations or environments, and adjusts to work effectively within new situations, processes, and cultures.
- Strong flexible communication skills with ability to convey ideas and concepts that are easily understood and retained at every level and in a diverse environment.
- Exceedingly self-motivated, directed, and detail-oriented.
- Comfortable working in a service industry, light production environment.
- Basic to intermediate skill in Microsoft programs.
- Must be bilingual in Spanish.
