Patient Experience Manager
2 weeks ago
Crothall Healthcare is a leading provider of specialized support services to the healthcare industry. As a System Patient Experience Manager, you will play a critical role in creating engaged, safe, and positive moments for patients throughout a local hospital system.
Key Responsibilities:- Collaborate with leadership to coordinate and direct various activities that promote patient satisfaction and experience.
- Administer client and customer surveys, and respond in a timely and effective manner to ensure high levels of satisfaction.
- Develop and customize patient satisfaction action plans to meet each account's unique needs.
- Maintain and support the fulfillment of client objectives to ensure account retention.
- Contribute to hospital committees, such as the Patient Satisfaction Committee, Nursing, Administration, and HCAHPS Committee.
- Ensure compliance with regulatory agencies, including CMS and JCAHO, and follow-up on patient satisfaction initiatives.
- Participate in monthly conference calls with fellow Patient Experience Managers and operations management to share updates, trends, and best practices.
- Participate in Patient Experience Department learning sessions, including monthly informative webinars.
- Recognize and reward employees for successful program implementation.
- High School diploma or equivalent, with a 4-year degree preferred.
- Hospitality and/or healthcare experience preferred.
- Ability to travel on a monthly basis.
- At least three years of demonstrated experience in customer service operations.
- Good coaching and on-the-job training skills required.
- Strong data analytical skills and excellent verbal and written communication skills.
- Proficient in the use of Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, and Outlook.
Crothall Healthcare offers a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts.
Crothall Healthcare is an equal opportunity employer, committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
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Houston, Texas, United States Compass Group, North America Full timeCrothall Healthcare is a leading provider of specialized support services to the healthcare industry. As a System Patient Experience Manager, you will play a key role in creating engaged, safe, and positive moments for patients throughout a local hospital system.Key Responsibilities:Interact with patients, caregivers, and support services leaders to ensure...
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