IT Service Desk Analyst
3 days ago
We are seeking a highly skilled and experienced IT Service Desk Analyst to join our team at Tricon Solutions. As a key member of our IT function, you will provide top-notch support to our end-users and ensure the smooth operation of our computer systems.
Key Responsibilities- Technical Support: Provide timely and effective technical support to end-users via phone, email, and in-person.
- Incident Management: Identify, research, and resolve technical problems in a timely and efficient manner.
- Problem Management: Document, track, and monitor problems to ensure timely resolutions and prevent future occurrences.
- Proactive Monitoring: Perform proactive monitoring of clients' computer systems to prevent technical issues and ensure optimal performance.
- Communication: Respond to customer inquiries and provide clear, concise, and timely communication to resolve issues.
- Bilingual Skills: Fluency in Spanish is required.
- Education: A 2-year degree in Information Technology or a related field is required.
- Experience: 13 years of technical support experience in a computer-related area is required.
- Knowledge: Working knowledge of ITIL standards and best practices, as well as intermediate knowledge of infrastructure support components, is required.
- Global IT Service Desk Experience: 1 year of experience in a Global IT Service Desk function is highly preferred.
- Advanced Troubleshooting Skills: Strong analytical and problem-solving skills to quickly resolve technical issues.
- Communication Skills: Strong verbal and written communication skills to effectively interact with customers and team members.
- Results-Driven: Focus on delivering high-quality results and driving change within the team.
- Team Player: Ability to work collaboratively with team members to achieve common goals.
- Customer Focus: Strong customer service skills to provide exceptional support to end-users.
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IT Solutions Specialist
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IT Solutions Specialist
1 week ago
Cranberry Isles, Maine, United States Next7 IT Full timeJob SummaryWe are seeking a highly skilled IT Solutions Specialist to join our team at Next7 IT. As a key member of our technical staff, you will be responsible for designing and implementing technical IT solutions for our clients.Key ResponsibilitiesDeliver On-Site Support: Provide end-user support and assist with project delivery to ensure seamless...
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Vehicle Fleet Operations Analyst
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