IT Service Desk Analyst

3 days ago


Cranberry Isles, Maine, United States Tricon Solutions Full time
Job Summary

We are seeking a highly skilled and experienced IT Service Desk Analyst to join our team at Tricon Solutions. As a key member of our IT function, you will provide top-notch support to our end-users and ensure the smooth operation of our computer systems.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to end-users via phone, email, and in-person.
  • Incident Management: Identify, research, and resolve technical problems in a timely and efficient manner.
  • Problem Management: Document, track, and monitor problems to ensure timely resolutions and prevent future occurrences.
  • Proactive Monitoring: Perform proactive monitoring of clients' computer systems to prevent technical issues and ensure optimal performance.
  • Communication: Respond to customer inquiries and provide clear, concise, and timely communication to resolve issues.
Requirements
  • Bilingual Skills: Fluency in Spanish is required.
  • Education: A 2-year degree in Information Technology or a related field is required.
  • Experience: 13 years of technical support experience in a computer-related area is required.
  • Knowledge: Working knowledge of ITIL standards and best practices, as well as intermediate knowledge of infrastructure support components, is required.
Preferred Skills
  • Global IT Service Desk Experience: 1 year of experience in a Global IT Service Desk function is highly preferred.
  • Advanced Troubleshooting Skills: Strong analytical and problem-solving skills to quickly resolve technical issues.
  • Communication Skills: Strong verbal and written communication skills to effectively interact with customers and team members.
Success Factors
  • Results-Driven: Focus on delivering high-quality results and driving change within the team.
  • Team Player: Ability to work collaboratively with team members to achieve common goals.
  • Customer Focus: Strong customer service skills to provide exceptional support to end-users.


  • Cranberry Isles, Maine, United States Next7 IT Full time

    Job SummaryWe are seeking a highly skilled IT Solutions Specialist to join our team at Next7 IT. As a key member of our technical staff, you will be responsible for designing and implementing technical IT solutions for our clients.Key ResponsibilitiesDeliver On-Site Support: Provide end-user support and assist with project delivery to ensure seamless...


  • Cranberry Isles, Maine, United States Next7 IT Full time

    Job SummaryWe are seeking a highly skilled IT Solutions Specialist to join our team at Next7 IT. As a key member of our technical staff, you will be responsible for designing and implementing technical IT solutions for our clients.Key ResponsibilitiesDeliver On-Site Support: Provide end-user support and assist with project delivery to ensure seamless...


  • Cranberry Isles, Maine, United States Next7 IT Full time

    IT Solutions Specialist Job DescriptionEmbrace New Challenges. Enhance Your Skills. Advance Your Career.Why Become Part of Our Team?Are you seeking a stimulating position that allows you to expand your expertise while contributing to a collaborative team atmosphere? Next7 IT provides a platform to engage with innovative technologies and significantly impact...


  • Cranberry Isles, Maine, United States Vaco Full time

    IMPORTANT: THIS POSITION IS NOT OPEN FOR C2C OR VISA SPONSORSHIPWe are in search of a meticulous and analytical Fleet Operations Analyst to contribute to our organization. The ideal candidate will be tasked with leveraging fleet management systems to enhance fleet efficiency, safety, and cost-effectiveness, addressing the organization's fleet requirements...


  • Cranberry Isles, Maine, United States Vaco Full time

    IMPORTANT: THIS POSITION IS NOT OPEN TO C2C OR VISA SPONSORSHIPWe are in search of a meticulous and analytical Fleet Operations Analyst to enhance our client's operational efficiency. The ideal candidate will leverage fleet management systems to maximize vehicle performance, ensure safety, and manage costs effectively to fulfill the organization's fleet...


  • Cranberry Isles, Maine, United States Vaco Full time

    IMPORTANT: THIS POSITION IS NOT OPEN FOR C2C OR VISA SPONSORSHIPWe are in search of a meticulous and analytical Fleet Operations Analyst to contribute to our client's objectives. The ideal candidate will leverage fleet management systems to enhance fleet efficiency, safety, and cost-effectiveness, addressing the organization's comprehensive fleet...


  • Cranberry Isles, Maine, United States ICON Consultants, LP Full time

    Position Overview:The Technical Support Specialist role is integral to the Service Management division within the IT department. Professionals in this capacity deliver assistance to end-users while actively overseeing the organization's computer systems through best practices aligned with ITIL methodologies, focusing on Incident, Problem, and Knowledge...


  • Cranberry Isles, Maine, United States Vaco Full time

    IMPORTANT: THIS POSITION IS NOT OPEN FOR C2C OR VISA SPONSORSHIPWe are in search of a meticulous and analytical Fleet Analyst to enhance our client's operations. The ideal candidate will leverage fleet management systems to maximize fleet efficiency, safety, and cost-effectiveness, ensuring the organization’s fleet requirements are met comprehensively....


  • Cranberry Township, United States All Lines Technology Full time

    All Lines Technology has an immediate opening for a Service Analyst Associate I! Individuals in this job position perform at the intermediate level within this job family. The IT Service Analyst I (ISAI), located in Cranberry Township, PA, provides support to end users and IT systems on a variety of issues.Key ResponsibilitiesIdentifies, researches, and...


  • Cranberry Township, United States All Lines Technology Full time

    All Lines Technology has an immediate opening for a Service Analyst Associate I! Individuals in this job position perform at the intermediate level within this job family. The IT Service Analyst I (ISAI), located in Cranberry Township, PA, provides support to end users and IT systems on a variety of issues.Key ResponsibilitiesIdentifies, researches, and...


  • Cranberry Township, United States All Lines Technology Full time

    Job DescriptionJob DescriptionAll Lines Technology has an immediate opening for a Service Analyst Associate I! Individuals in this job position perform at the intermediate level within this job family. The IT Service Analyst I (ISAI), located in Cranberry Township, PA, provides support to end users and IT systems on a variety of issues.Key...


  • Cranberry Township, United States All Lines Technology Full time

    Job DescriptionJob DescriptionAll Lines Technology has an immediate opening for a Service Analyst Associate I! Individuals in this job position perform at the intermediate level within this job family. The IT Service Analyst I (ISAI), located in Cranberry Township, PA, provides support to end users and IT systems on a variety of issues.Key...

  • IT Support Analyst

    2 weeks ago


    Cranberry Township, United States All Lines Technology Full time

    Job DescriptionJob DescriptionThe analyst will perform first level IT support, incident resolution. The analyst is responsible for getting users back to work quickly, or escalating to a higher tier of support for appropriate remediation. Duties are focused on efficiency, effectiveness, capturing/reusing knowledge, and following prescribed procedures...


  • Cranberry Township, United States Next7 IT Full time

    Job DescriptionJob DescriptionChallenge Yourself. Learn. Grow Your Career.Why Next7 IT?Join a team that provides the highest customer support experience through standard operating procedures, well-developed support tools, and customer service-focused support staff.We are accountable to each other and believe in the power of hard work directed at the right...


  • Cranberry Township, United States All Lines Technology Full time

    Job DescriptionJob DescriptionAll Lines Technology is seeking a Help Desk Technician to join our IT staff. In this role you will support and maintain the organization's computer systems, desktops, and peripherals You will troubleshoot problem areas in a timely fashion and provide end-user assistance where required. This ideal candidate should possess...

  • Help Desk Level 2

    2 months ago


    Cranberry Township, United States Johnson Service Group Full time

    Job DescriptionJob DescriptionThe start date for this position is August 12thShift available : Shift 11a.m. - 1:30 p.m. Weekend Day Saturday 5 8's or 4 10'sJohnson Service Group is seeking a Technical Support Engineer for a 18 month contract assignment.Job TitleThe Technical Support Engineer will provide technical support to customers, internal...


  • Cranberry Township, United States All Lines Technology Full time

    All Lines Technology is seeking a Help Desk Technician to join our IT staff. In this role you will support and maintain the organization's computer systems, desktops, and peripherals You will troubleshoot problem areas in a timely fashion and provide end-user assistance where required. This ideal candidate should possess strong communication skills and be...


  • Sunny Isles Beach, Florida, United States Acqualina Management Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Resort Guest Experience Agent to join our team at Acqualina Management. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Check-in/Check-out:...


  • Sunny Isles Beach, United States Acqualina Management Full time

    WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU!JOIN OUR DREAM MAKER CULTURE © We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include: Competitive Wages• Medical, Dental, Vision Insurance•...

  • Front Desk Associate

    4 weeks ago


    Cranberry Twp, United States Massage Envy Full time

    OverviewWe currently have an open position for a Front Desk Associate at our Massage Envy clinic in Cranberry Township. Evenings / Weekends Needed!! This is a perfect position for anyone just looking for some additional income. You'll make an excellent income while working with fun people inside a relaxing, yet dynamic, spa environment. Benefits include: $13...


  • Cranberry Twp, United States Randstad Full time

    desktop support analyst (spanish bilingual). cranberry twp , pennsylvania posted july 30, 2024 job details summary $20 - $22.50 per hour contract bachelor degree category computer and mathematical occupations reference1060259 job details job summary: We're seeking a Desktop Support Associate to join an existing team within an enterprise...


  • Sunny Isles Beach, United States Acqualina Management Full time

    WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE © We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include: Competitive Wages • Medical, Dental, Vision...

  • French Help Desk

    4 weeks ago


    Cranberry Township, United States Beacon Hill Full time

    Our client is seeking an eager, entry-level candidate to fill their Spanish Helpdesk Representative role! The French Helpdesk Representative, located in Cranberry Township, PA, provides support to end users and IT systems on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel...

  • Front Desk Agent

    3 months ago


    Cranberry Township, United States Home2 Suites by Hilton Pittsburgh Cranberry, PA Full time

    Job Summary Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotels high standards of quality. Essential Job Functions This description is a summary of primary responsibilities and qualifications. The job...

  • Front Desk Agent

    3 weeks ago


    Cranberry Twp, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Agent

    4 weeks ago


    Cranberry Twp, United States Pittsburgh Marriott North Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Agent

    3 months ago


    Cranberry Township, United States Home2 Suites by Hilton Pittsburgh Cranberry, PA Full time

    $500 Sign on bonus after 90 days!!Job SummaryGreets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotels high standards of quality.Essential Job FunctionsThis description is a summary of primary responsibilities and...

  • Front Desk Agent

    2 weeks ago


    Cranberry Twp, United States Courtyard Pittsburgh NorthCranberry Woods Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...