Current jobs related to Resort Guest Experience/Front Desk Agent - Sunny Isles Beach - Acqualina Management

  • Front Desk Agent

    1 month ago

    Sunny Isles Beach, United States Davidson Hospitality Full time

    Overview Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent at the reimagined Newport Beachside Hotel and Resort, which will relaunch as The Sunny, Miami’s new premier beachside retreat. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout...

  • Front Desk Agent

    4 weeks ago

    Sunny Isles Beach, United States Oceania IV Condomiunium Association Full time

    Benefits: Bonus based on performance Health insurance Paid time off Training & development Benefits/PerksFlexible SchedulingCareer Advancement Opportunities Competitive CompensationJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist...

  • Front Desk Agent

    3 weeks ago

    Chesapeake Beach, United States Rod 'N' Reel Resort Full time

    Job Type Part-time Description Rod 'N' Reel is currently looking for Part Time Front Desk Agents to be responsible for welcoming guests, managing online and telephone reservations, verifying and processing guest payments. The Front Desk Agent is engaging, customer service driven and personable. This role is expected to be attentive to our guests' needs and...

  • Front Desk Agent

    3 months ago

    Chesapeake Beach, United States Rod 'N' Reel Resort Full time

    Job Type Part-time Description Rod 'N' Reel is currently looking for Part Time Front Desk Agents to be responsible for welcoming guests, managing online and telephone reservations, verifying and processing guest payments. The Front Desk Agent is engaging, customer service driven and personable. This role is expected to be attentive to our guests' needs and...

  • Front Desk Agent

    2 weeks ago

    Newport Beach, United States Balboa Bay Resort & Club Full time

    Job Title: Front Desk AgentJoin the team at Balboa Bay Resort & Club as a Front Desk Agent, where you will be the first point of contact for our guests. As a Front Desk Agent, you will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a smooth and enjoyable stay for our guests.Key Responsibilities:Provide...

  • Front Desk Representative

    4 weeks ago

    Sunny Isles Beach, Florida, United States Davidson Hospitality Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Sunny, Miami's premier beachside retreat. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.ResponsibilitiesProvide exceptional customer service,...

  • Front Desk Agent

    5 months ago

    Clearwater Beach, United States Opal Sands Resort Full time

    We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is...

  • Front Desk Representative

    1 month ago

    Daytona Beach, Florida, United States Plaza Resort & Spa Full time

    Front Desk Agent Job SummaryWe are seeking a skilled and friendly Front Desk Agent to join our team at the Plaza Resort & Spa in Daytona Beach, FL.Key Responsibilities:Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.Manage front desk operations, including...

  • Front Desk Agent

    5 months ago

    Deerfield Beach, United States Wyndham Deerfield Beach Resort Full time

    Job Type Full-time, Part-time Description The award-winning Wyndham Deerfield Beach Resort seeks a Front Desk Agent. This is an exciting opportunity to join our team and provide friendly, professional, and efficient customer service to all guests. As a Front Desk Agent, you'll be our guests' first point of contact. You will be responsible for checking guests...

  • Front Desk Associate

    1 month ago

    Laguna Beach, California, United States Surf & Sand Resort Full time

    Front Desk AgentSurf & Sand Resort is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Key Responsibilities:Assist guests with check-in and check-out, responding to their needs and...

  • Front Desk Agent

    4 weeks ago

    Myrtle Beach, South Carolina, United States DoubleTree Resort by Hilton Myrtle Beach Oceanfront Full time

    About UsAt DoubleTree Resort by Hilton Myrtle Beach Oceanfront, we value our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, and development. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful...

  • Front Desk Representative

    1 month ago

    Laguna Beach, California, United States Surf & Sand Resort Full time

    Front Desk AgentSurf & Sand Resort is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Key Responsibilities:Attend to arriving and departing guests, checking them into or out of their...

  • Front Desk Representative

    2 weeks ago

    Newport Beach, California, United States Balboa Bay Resort & Club Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Balboa Bay Resort & Club. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.Key ResponsibilitiesWelcome and register guests, ensuring a smooth...

  • Front Desk Agent

    3 months ago

    Virginia Beach, United States VIRGINIA BEACH HOTEL ASSOCIATION Full time

    * / * / * Front Desk Agent HIRING NOW! MULTIPLE OPENINGS! $12/hr Job Summary: VSA is looking hire exceptional talent to become a part of an exceptional team! The Full-time and Part-time Front Desk Agents provide service to customers, answers inquiries pertaining to the hotel, registration of guests and travel directions. The Front Desk Agent is responsible...

  • Front Desk Representative

    2 weeks ago

    Belleair Beach, Florida, United States Sandpearl Resort Full time

    Front Desk Agent Job DescriptionWe are seeking a highly organized and people-skilled Front Desk Agent to join our team at Sandpearl Resort. As a key member of our front office team, you will be responsible for making lasting first impressions on our guests, starting with a warm welcome and owning each interaction as if it were your own.Key...

  • Front Desk Representative

    1 month ago

    Sunny Isles Beach, Florida, United States Davidson Hospitality Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Sunny, Miami's premier beachside retreat. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.ResponsibilitiesProvide exceptional customer service,...

  • Front Desk Representative

    2 weeks ago

    Deerfield Beach, Florida, United States Wyndham Deerfield Beach Resort Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the award-winning Wyndham Deerfield Beach Resort.Job SummaryThe Front Desk Agent will be responsible for providing exceptional customer service to all guests, handling reservations, and maintaining a clean and orderly work area.Key...

  • Front Desk Guest Service Agent

    4 weeks ago

    Daytona Beach, Florida, United States Premier Resorts Management Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Guest Service Agent to join our team at Premier Resorts Management Inc. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesDeliver outstanding customer service to...

  • Front Desk Agent

    2 weeks ago

    Fort Walton Beach, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Island Resort Fort Walton Beach [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Guest Services Agent

    2 weeks ago

    Myrtle Beach, United States Grand Palms Resort Full time

    Job DetailsJob Location Grand Palms Resort - Surfside Beach, SC Position Type Full Time DescriptionPosition Summary The Front Desk Agent will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio...

Resort Guest Experience/Front Desk Agent

2 months ago

Sunny Isles Beach, United States Acqualina Management Full time

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW

Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements.  Provide information and assistance to all guests and visitors.

REPORTS TO: Front Office Manager/Assistant Front Office Manager.

WORK ENVIRONMENT:

Front Desk and Back Office Areas, Guest Rooms and all Public Areas. 

KEY RELATIONSHIPS:

Internal:   Staff in Front Desk area, Bell/Door, Transportation, PBX Staff, Concierge, Reservations, Hotel Assistant Managers, Sales & Catering, Housekeeping, Restaurants, Accounting, Engineering, and Security.

External:  Hotel guests/visitors, Tour company representatives, Limousine service personnel, other hotels.

 QUALIFICATIONS

Essential:

  • High school graduate or equivalent vocational training certificate.
  • Computer basic arithmetic.
  • Fluency in English both verbally and non-verbally.
  • Provide legible communication and directions.
  • Ability to:
  • perform job functions with attention to detail,  speed and accuracy.
  • prioritize and organize.
  • be a clear thinker, remaining calm and resolving problems using good judgment.
  • follow directions thoroughly.
  • understand guest’s service needs.
  • work cohesively with co-workers as part of a team.
  • work with minimal supervision.
  • maintain confidentiality of guest information and pertinent hotel data.
  • Ability to input and access information in the property management system/computers/point of sales system.

Desirable:

  • Some college or training in Hospitality Industry.
  • Previous experience as Front Desk Agent.
  • Previous cashiering experience.
  • Fluency in a foreign language, preferably Spanish/Russian/Portuguese.
  • Ability to suggestively sell.
  • Certification in CPR.
  • Previous guest relations training.
PHYSICAL ABILITIES

Essential:

  1. 1. Frequent standing and walking throughout shift.
  2. 2. Endure various physical movements throughout the work areas.
  3. 3. Reach overhead and extension up to 30 inches complete tasks at different levels.
  4. 4. Remain in stationary position for up to 8 hours throughout work shift.
  5. 5. Satisfactorily communicate with guests, management and co-workers to their understanding.
  • Load and unload luggage from point of origin to destination.
  • Lift, transfer and store heavy objects up to 60 pounds
  • Occasional kneeling, pushing, pulling and lifting
  • Occasional ascending or descending ladders, stairs and ramps