desktop support analyst

1 month ago


Cranberry Twp, United States Randstad Full time

desktop support analyst (spanish bilingual).

  • cranberry twp , pennsylvania

  • posted july 30, 2024

job details

summary

  • $20 - $22.50 per hour

  • contract

  • bachelor degree

  • category computer and mathematical occupations

  • reference1060259

job details

job summary:

We're seeking a Desktop Support Associate to join an existing team within an enterprise organization located in Cranberry, PA. The successful candidate will have at least 3 years of documented Desktop Support experience (Global IT Service Desk a plus). Excellent customer service skills and Spanish language skills are a must

Contact us today for more information

location: Cranberry Twp, Pennsylvania

job type: Contract

salary: $20.00 - 22.50 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

  • Provide technical support to end users and IT systems, addressing a variety of issues through telephone calls, emails, and in-person requests.

  • Identify, research, and resolve technical problems, ensuring effective and timely solutions.

  • Proactively monitor PPG's computer systems using appropriate tools to identify and address potential issues before they impact operations.

  • Document, track, and monitor technical problems and resolutions to ensure timely and accurate resolution and provide updates to stakeholders.

  • Collaborate with customers to resolve complex problems that require deeper technical expertise and extended resolution time.

  • Participate in projects aimed at improving responsiveness and service quality for customers.

  • Plan, monitor, and achieve goals related to technical support and service delivery.

  • Serve as a subject matter expert, following pre-established guidelines to resolve issues and provide expert advice.

  • Apply knowledge of ITIL standards and best practices to ensure consistent and high-quality support.

  • Utilize knowledge of infrastructure support components, including server operating systems, IT networks, and security protocols to provide comprehensive support.

  • Leverage bilingual language skills (Spanish) to assist Spanish-speaking users and enhance overall service accessibility.

  • Employ call center technologies to manage and streamline support requests and communication efficiently.

The essential functions of this role include:

  • working in a smoke free environment

  • working weekends qualifications:

  • Experience level: Experienced

  • Minimum 3 years of experience

  • Education: Bachelors (required)skills:

  • Desktop SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.



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