Desktop Support Specialist
6 days ago
This is a 12-month onsite contract opportunity with Stability Technology. We are seeking a highly motivated and experienced on-site Desktop Support Technician L2 to join our team.
The successful candidate will be responsible for providing technical support to users on a variety of issues related to desktop hardware, software, and peripherals.
Key Responsibilities:
1. Troubleshoot and resolve hardware and software issues on desktop computers
2. Provide on-site break/fix support
3. Conduct onboarding and offboarding
4. Install and configure computer systems, peripherals, and software
5. Maintain inventory of hardware and software assets
6. Provide end-user training and support
7. Communicate effectively with employees to identify and resolve technical issues
8. Document technical issues and resolutions in a ticketing system
Requirements:
1. 2+ years of experience in desktop support
2. Strong knowledge in supporting and troubleshooting Windows and Mac operating systems
3. Experience with hardware troubleshooting and repair
4. Strong communication and customer service skills
5. Ability to work independently and in a team environment
6. A+ Certification is a plus
Technical Skills:
1. Strong troubleshooting and problem-solving abilities
2. Excellent communication and customer service skills
3. Knowledge of networking and remote support tools
4. Experience with Microsoft Admin Center, Microsoft 365, Active Directory, Azure AD
5. Experience with enterprise software deployment tools such as Intune, SCCM, and JAMF Casper
6. Experience with using ITSM
Ticketing System:
ServiceNow
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