IT Technical Support Specialist

2 weeks ago

Atlanta, Georgia, United States Crescens Full time
Job Title:
IT Technical Support Specialist

Location:
Atlanta, GA

Duration: 6 Months

***This is an on-site position and will require working at more than one location.

Job Responsibilities:


Providing 1st & 2nd level user/system support by maintaining integrated, heterogeneous law enforcement applications; maintaining, imaging and deploying vehicular workstations; work as liaison between APD, AIM and, vendors and others as necessary to achieve technology and functional objectives of APD; provide support to other APD desktop workstations, as time permits.

Provide 1st and 2nd level end-user support for all vehicle computing devices related to hardware and software issues; Assists in creating scripts and modifying them as necessary to ensure proper operations of mobile computers; Provide training and one-on-one tutorials as needed or when directed by CoA technology liaison; The incumbent will work weekly standard operating hours and on-call and after hours to support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems.

The incumbent will work to resolve mobile workstation problems and give guidance on appropriate action/solutions.

This person will be the primary person responsible for managing and maintaining the infrastructure for the Department as it relates to the mobile workstation and associated peripherals.

Key Responsibilities:
  • Provide 1st and 2nd level end-user support for all vehicle computing devices related to hardware and software issues
  • Assist in creating scripts and modifying them as necessary to ensure proper operations of mobile computers
  • Provide training and one-on-one tutorials as needed or when directed by CoA technology liaison
  • Work to resolve mobile workstation problems and give guidance on appropriate action/solutions
  • Manage and maintain the infrastructure for the Department as it relates to the mobile workstation and associated peripherals
Requirements:
  • Desktop support or related experience
  • Knowledge of Windows 10/11
  • Expertise in Active Directory
  • Proficiency in GPO - Group Policy Objects
  • Networking experience highly desired
  • Expertise in using/maintaining surveillance camera systems
  • Understanding of public safety P25 Radio Communications
  • Ability to monitor and resolve problems with distributed system components
  • Ability to identify, plan, organize and coordinate work assignments
  • Knowledge of desktop ticketing systems
  • Ability to provide one on one training of system to LEO Personnel as needed
  • Knowledge of problem-solving techniques
  • Ability to identify and define user task needs
  • Ability to communicate effectively
  • Ability to plan, organize, and coordinate work assignments
  • Knowledge of enterprise desktop deployment solutions
  • Knowledge of information security best practices

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