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IT Support Specialist

2 months ago

Atlanta, Georgia, United States Comtech LLC Full time
Job Title: IT Support Specialist

Comtech LLC is seeking an experienced IT Support Specialist to join our team. The ideal candidate will have a strong background in technical support, with a focus on building monitoring and control systems (BMC) and IT infrastructure.

Key Responsibilities:
  • Provide tier-2 technical support for BMC devices, consoles, and IT infrastructure.
  • Assist in the physical installation and troubleshooting of IT devices, including switches, routers, servers, workstations, and laptops.
  • Act as the IT liaison and technical point of contact for vendors, property managers, and on-site personnel.
  • Coordinate and facilitate BMC integration/implementation projects, including project planning and documentation.
  • Survey BMC systems and network infrastructure at various buildings.
  • Modify/develop network diagrams and supporting documentation, as needed.
  • Travel frequently within the region, as needed.
Requirements:
  • Prior experience in tier-2 IT support, with a focus on remote and on-site support.
  • Hands-on experience with physical hardware, including racking, stacking, and installation of network components.
  • Working knowledge of Microsoft Windows Desktop and Server Operating Systems.
  • Solid understanding of networking technologies, including TCP/IP, NetBios, DHCP, WINS, DNS, and LDAP.
  • Working knowledge of Windows IIS web services.
  • Working knowledge of MS SQL Server.
  • Working knowledge of server hardware and uninterrupted power supply (UPS).
  • Experience with ServiceNow and ITIL environments.
  • Ability to manage multiple priorities and projects simultaneously.

Comtech LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected Veteran status.