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Office Coordinator

2 months ago

Boston, Massachusetts, United States Hebrew SeniorLife Full time

Position Overview

At Hebrew SeniorLife, we are dedicated to transforming the experience of aging with compassion and resilience. Our team members play a vital role in enhancing the lives of our patients, residents, and their families. We are committed to fostering an environment that supports continuous growth and development, allowing us to make a meaningful impact in the senior care community.

Benefits

We offer a comprehensive benefits package that includes:

  • Exceptional medical and dental coverage starting on your first day for positions exceeding 24 hours per week
  • A 403b retirement plan accessible to all employees, including per diem staff
  • Generous paid time off to support work-life balance
  • On-site health and wellness initiatives
  • Tuition reimbursement and scholarship opportunities
  • An employee recognition program to celebrate achievements

Key Responsibilities

  • Welcome patients upon their arrival at the clinic
  • Manage phone communications, including answering, screening, and directing calls
  • Execute general administrative tasks such as mail handling, faxing, and photocopying
  • Organize and coordinate meetings, appointments, and travel arrangements
  • Prepare meeting agendas and reserve conference rooms as necessary
  • Develop and maintain an organized filing system and contact databases
  • Draft written responses to routine inquiries
  • Create and modify documents, including correspondence, reports, and presentations
  • Process and reconcile expense reports
  • Maintain inventory of office supplies
  • Generate work order requests for engineering and housekeeping needs
  • Address requests for information and data
  • Act as a liaison for internal and external clients
  • Sort and distribute incoming and outgoing mail
  • Serve as a communication resource for patients both over the phone and in person
  • Facilitate the intake process for new patients by following up with them and managing medical records
  • Utilize practice management systems for scheduling appointments and updating patient information
  • Verify insurance details and collect copayments when necessary
  • Assist in provider communication following patient visits
  • Uphold patient confidentiality in accordance with HIPAA standards
  • Process billing encounter forms and address any billing issues
  • Participate actively in process improvement initiatives
  • Complete special projects as assigned.

Required Qualifications

Candidates should possess the following skills, education, and experience:

Preferred Qualifications

Our ideal candidate will also have:

  • An associate's degree or equivalent experience; a minimum of 2 years of relevant administrative experience is preferred
  • Proficiency in MS Office applications (Word, Excel, PowerPoint, and Outlook) and the ability to troubleshoot software issues
  • Familiarity with office equipment such as printers, copiers, and fax machines
  • Knowledge of internet search engines and office management systems
  • Strong time management skills with the ability to prioritize tasks effectively
  • Excellent customer service and teamwork abilities
  • Attention to detail and accuracy in all tasks
  • Strong written and verbal communication skills
  • Organizational skills with the capacity to multitask and adapt to changing priorities
  • Initiative and problem-solving skills, along with sound judgment.