Medical Office Coordinator
6 days ago
The Medical Office Coordinator is a vital member of our team at Joslin Diabetes Center, responsible for providing exceptional support to physicians and allied health professionals in a fast-paced ambulatory setting.
Key Responsibilities- Manage the flow of medical information internally and externally, ensuring seamless communication between patients, healthcare providers, and external parties.
- Act as a liaison between patients and healthcare providers, providing accurate and timely information to facilitate effective care.
- Enter information into electronic health records with precision and attention to detail.
- Triage incoming calls, taking independent action where possible and escalating issues as needed.
- Provide general information about the clinic and its services, ensuring a positive patient experience.
- Participate in issue-specific groups, reporting back on any issues that require team decision-making.
- Analyze provider schedules using automated systems, ensuring efficient operations.
- Associate's degree in a related field or equivalent work experience.
- Certificate from a business school or program.
- Minimum 2 years' experience in a medical office or reception setting, or other customer service-oriented position.
- ABR-OE certification preferred.
- Experience with Windows operating systems and Microsoft Office.
- Experience with automated medical record and registration/scheduling systems preferred.
- Knowledge of managed care and insurance requirements.
- Demonstrated ability to learn new tasks and procedures.
- Strong ability to multitask while maintaining a professional demeanor.
Joslin Diabetes Center is an Equal Opportunity Employer, committed to diversity and inclusion. We offer a dynamic work environment, opportunities for professional growth, and a competitive compensation package.
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