Regional Service Support Manager

4 days ago


Springfield, Illinois, United States Cemen Tech Full time
About the Position

We are looking for a skilled Territorial Technical Expert to join our team in the United States. As a key member of our technical support department, you will be responsible for providing expert-level technical support to customers and dealers across the region.

This is a home-based position that requires frequent travel (up to 80%) to customer and dealer locations in Ohio, Michigan, Indiana, West Virginia, Virginia, and North Carolina. You will work closely with our Service Area Manager, Customer Service, and Sales Teams to ensure top-notch service and support for our customers.

The ideal candidate will have 3-5 years of industry experience, with a strong background in hands-on service repair skills. A demonstrated ability to effectively communicate with various stakeholders, both verbally and in writing, is essential for success in this role.

  • Conduct product demonstrations for customers and dealers.
  • Assist customers and dealers with technical and service-related questions and repairs.
  • Log in and assist customer and dealer technical and parts requests through the factory call center.

We offer a competitive salary range of $90,000 - $120,000 per year, depending on experience, and a comprehensive benefits package.



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