Training Design and Support Specialist

6 days ago


Princeton, New Jersey, United States J & J Staffing Resources Full time
Job Title: Training Design and Support Specialist

We are seeking a highly skilled Training Design and Support Specialist to join our team at Princeton University. The successful candidate will be responsible for developing and delivering end-user training, support, and documentation for the University's new faculty information system.

Key Responsibilities:
  • Design and implement a training plan to address the needs of the project and ongoing use of the faculty information system.
  • Develop and maintain training documentation, including training documents, PowerPoint presentations, videos, and other supporting materials.
  • Facilitate training for end-users, both in-person and web-based.
  • Schedule and coordinate training sessions with the project team to ensure required knowledge is learned by identified timelines.
  • Develop teaching aids, such as handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
  • Work with the project team to design and implement a user support plan and process to meet the needs of the project and ongoing use of the faculty information system.
  • Provide timely, post-implementation end-user support to answer questions and troubleshoot issues with processes and systems.
Requirements:
  • Bachelor's degree required.
  • 3 years' experience of classroom facilitation of professional learning.
  • 2 years' experience providing end-user technology support.
  • 1 year of experience developing and maintaining end-user procedural and support documentation.
  • Experience in leveraging virtual training technology.
  • Experience in a higher education setting preferred.
  • Proficiency in MS Office Suite and ServiceNow required.
  • Proficiency in Canvas, Blackboard, and Drupal preferred.

Please forward your resume for immediate consideration at https://www.jjstaff.com/apply-now/



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