Training Design and Support Specialist

2 months ago

Princeton, New Jersey, United States RiseIT Full time
Job Title: Training Design and Support Specialist

Job Summary:
RiseIT is seeking a highly skilled Training Design and Support Specialist to support the successful rollout of a new faculty information system (Interfolio). The ideal candidate will have a strong background in instructional design, adult learning, and technical training.

Key Responsibilities:
  • Develop and provide end-user training, support, and documentation for the Interfolio faculty information system.
  • Work with the functional and change readiness leads to design and implement a training plan to address the needs of the project and ongoing use of the system.
  • Develop and maintain training documentation, including training documents, PowerPoint presentations, videos, and other supporting materials.
  • Facilitate training for end-users, including in-person and web-based training events for individuals and groups.
  • Schedule and coordinate training sessions with the project team to ensure required knowledge is learned by identified timelines.
  • Develop training schedules and manage registrations, locations, attendee confirmations, training evaluations, and other related training logistics.
  • Collaborate with the project team to enhance training offerings for various audiences.
  • Develop teaching aids, such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works, while aligning materials with vendor-supplied resources.

Requirements:
  • Minimum 3 years' experience in classroom facilitation of professional learning.
  • Minimum 2 years' experience providing end-user technology support, including assisting users with issues concerning the FIS system.
  • Minimum 1 year of experience developing and maintaining end-user procedural and support documentation.
  • Strong communication skills (written and verbal).
  • Team player with strong interpersonal skills.
  • Experience in leveraging virtual training technology.
  • Proficiency with technology and systems, with the ability to quickly learn new systems and processes and effectively train adult learners on these topics.
  • Proven expertise using a variety of instructional methods, modalities, and training techniques.
  • Adept with using MS Office apps.
  • Commitment to upholding the goals for diversity, equity, and inclusivity.

Education:
At least a Bachelor's Degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is required.

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