Customer Service Manager

3 weeks ago


Ann Arbor, Michigan, United States Burlington Full time
Customer Service Lead

Burlington is seeking a Customer Service Lead to join our team. As a key member of our service team, you will be responsible for ensuring efficient service at the front of lines, assisting management in communicating promotions and company updates, and monitoring and validating returns, exchanges, check authorizations, voids, and other transactions.

Key Responsibilities:
  • Direct cashier coverage and customer flow to ensure efficient service
  • Assist management team in communicating promotions and company updates
  • Monitor and validate returns, exchanges, check authorizations, voids, and other transactions
  • Support training for service team members

What You'll Bring:

  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Experience in customer service or a related field

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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