Customer Service Representative

3 days ago


Ann Arbor, Michigan, United States Victory Automotive Group Customer Contact Center Full time
Job Description:

Victory Automotive Group Inc. is a leading automotive group with over 50 dealerships across the United States. We are seeking a highly motivated and customer-focused individual to join our Contact Center team as a Customer Service Representative.

Responsibilities:
  • Manage inbound and outbound customer calls regarding scheduling service appointments and addressing vehicle service inquiries
  • Provide world-class customer service by treating customers as family
  • Proactively provide constructive feedback to team members to improve services and create a better customer experience
  • Assist with basic questions regarding automotive sales and service
  • Maintain accurate and updated notes in our customer relationship management tracking system
  • Maintain productivity and performance standards set forth
  • Maintain exemplary attendance and adherence to schedule
  • Able and willing to assist in all areas of the business, including sales, service, and other requests as needed
  • Maintain high moral and ethical standards and conduct yourself with honesty and integrity
Requirements:
  • High school diploma or GED preferred. Post-secondary high school education or training is an added benefit
  • Customer Service and/or Call Center experience required
  • Excellent oral and written communication skills required
  • Working knowledge of Microsoft Office suite with a focus on MS Excel
  • Working knowledge of the automotive industry and automotive related terminology preferred
  • Excellent decision-making and critical thinking skills
  • Outstanding organizational and time management skills, placing strong emphasis on attention to detail
  • Dependable
  • Self-motivated
  • Create positive and meaningful connections with customers using empathy and professional language, via telephone and/or email
  • Ability to work as a team or individually to help drive departmental results
  • Must be adaptable and flexible within a continuously changing environment
Benefits:
  • Competitive pay based on experience
  • Medical benefits
  • Paid vacation
  • Holidays
  • Non-smoking workplace
  • Drug-free workplace
  • Direct deposit
  • 401(k) with company match

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.



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