Customer Service Representative

1 day ago


Ann Arbor, Michigan, United States CubeSmart Full time

Customer Service Role at CubeSmart

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the overall success of our business.

Responsibilities:

  • Listen to customers to understand their unique needs and provide personalized solutions
  • Become an expert in self-storage by renting storage spaces and managing the leasing process
  • Take ownership of your store's retail business, including maintaining a clean and organized store environment
  • Participate in operations activities such as performing lock checks and showing units to potential customers
  • Utilize our Point of Sales system (POS) to take payments, manage customer accounts, and maintain inventory

What We Offer:

  • Competitive hourly rate and bonus opportunities
  • Paid time off, vacation, sick, and holidays
  • Generous health benefits
  • 401k retirement plan with company match
  • Short-term disability
  • Tuition reimbursement
  • Storage discounts

Qualifications:

  • A positive and outgoing personality with a passion for helping people
  • Experience in retail or customer service preferred
  • Basic computer skills

We are an Equal Opportunity Employer



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