Front Desk Ambassador

4 days ago


Houston, Texas, United States Magnolia Houston Full time
Overview

We are seeking a talented and enthusiastic Front Desk Agent to join our team at the Magnolia Houston Hotel. As a key member of our team, you will be responsible for creating memorable experiences for our guests by warmly greeting them, assisting with check-in and check-out, and providing information about our hotel services and amenities.

Responsibilities
  • Deliver exceptional customer service by anticipating and meeting the needs of our guests, ensuring they feel welcome and comfortable throughout their stay.
  • Collaborate with team members to communicate guest needs and preferences to ensure seamless service delivery.
  • Utilize your passion for hospitality to promote hotel services and amenities, creating opportunities for guests to enhance their stay.
  • Respond promptly and professionally to guest inquiries and concerns, resolving issues in a timely and efficient manner.
  • Work effectively in a fast-paced environment, multitasking and prioritizing tasks to ensure accuracy and efficiency.
Qualifications
  • Flexibility and adaptability in a dynamic work environment.
  • Previous experience in customer-facing roles, with a passion for delivering exceptional service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Ability to work effectively in a team environment, with a focus on collaboration and mutual support.
  • High school diploma or equivalent required; hospitality or customer service experience preferred.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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