Front Desk Ambassador

1 day ago

Houston, Texas, United States Blink Fitness Full time
Job Overview

Blink Fitness is seeking a highly energetic and enthusiastic Front Desk Ambassador to join our team. As a Moodlifter, you will be the face of our club, greeting members and guests with a smile and providing exceptional customer service.

Responsibilities
  • Member Engagement: Greet every member and guest with enthusiasm and a smile, creating a welcoming atmosphere in our club.
  • Tour and Sales: Tour potential members around the club, showcasing our facilities and services, and working towards signing them up for a membership.
  • Phone and Email: Answer phone calls and respond to emails in a professional and energetic manner, providing timely and accurate information to our members and guests.
  • Operational Procedures: Execute all opening and closing operational procedures to ensure the club runs smoothly and efficiently.
  • Member Support: Handle member requests and concerns with a sense of urgency, providing solutions and support to ensure their satisfaction.
  • Club Maintenance: Actively participate in maintaining the cleanliness and organization of the club, including frequent bending, lifting, and walking around the club to organize equipment and straighten up.
  • Trainer Sign-ups: Sign members up for startup sessions with our Personal Trainers, helping them achieve their fitness goals.
  • Attendance and Compliance: Maintain regular and punctual attendance, and comply with all company policies and procedures.
Qualifications
  • Enthusiasm and Energy: Be enthusiastic, energetic, friendly, and personable, with a passion for delivering exceptional customer service.
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with members, guests, and colleagues.
  • Physical Demands: Be able to lift and move gym equipment weighing 15-20 lbs frequently and 45 lbs occasionally, and remain in a stationary position at the front desk for the majority of the workday.
  • Customer Service: Provide world-class customer service, working hard, multi-tasking, and being a problem solver.
  • Bilingual: Be bilingual in English and Spanish, with the ability to communicate effectively with our diverse membership base.
Compensation and Benefits
  • Complimentary Membership: Enjoy a complimentary Blink Membership, allowing you to experience our facilities and services firsthand.
  • Benefits: Receive a range of benefits, including [insert benefits here].
Company Overview

Blink Fitness is a premium quality, value-based fitness brand with over 100 locations open or in development throughout New York, New Jersey, Pennsylvania, and California. We put Mood Above Muscle, celebrating the positive feeling you get from exercise, not just the physical benefits. As a dynamic and entrepreneurial company, we are passionate about delivering exceptional customer service and creating a welcoming atmosphere in our clubs.

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