Dental Front Office Coordinator
12 hours ago
Job Summary:
We are seeking a highly organized and detail-oriented individual to join our team as a Dental Front Desk professional. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to our dental office.
Responsibilities:
- Patient Relations: Greet and check in patients, providing a welcoming and positive atmosphere.
- Registration and Scheduling: Verify patient records, make necessary changes, and schedule appointments.
- Insurance and Billing: Verify patient insurance, communicate benefits, and collect payments.
- Administrative Tasks: Answer phone calls, respond to emails, and maintain a clean and organized front office.
- Treatment Planning: Prepare treatment plans and coordinate with dental staff.
Requirements:
- Education: High school diploma or equivalent.
- Experience: Dental front office experience preferred.
- Technical Skills: Knowledge of dental software programs a plus.
Competencies:
- Technical Skills: Assess own strengths and weaknesses, pursue training opportunities, and share expertise.
- Customer Service: Manage difficult situations, respond to customer needs, and solicit feedback.
- Interpersonal Skills: Maintain confidentiality, listen actively, and remain open to new ideas.
- Oral and Written Communication: Speak clearly, listen actively, and write informatively.
- Quality Management: Look for ways to improve quality, demonstrate accuracy, and thoroughness.
- Diversity and Ethics: Show respect and sensitivity for cultural differences, promote a harassment-free environment, and uphold organizational values.
- Organizational Support: Follow policies and procedures, complete administrative tasks correctly, and support organizational goals.
- Planning and Organizing: Prioritize and plan work activities, use time efficiently.
- Professionalism: Approach others tactfully, react well under pressure, and treat others with respect and consideration.
- Quality and Safety: Demonstrate accuracy and thoroughness, monitor own work, and observe safety and security procedures.
- Adaptability: Adapt to changes in the work environment, manage competing demands, and change approach or method to best fit the situation.
- Attendance and Punctuality: Be consistently at work on time, ensure work responsibilities are covered when absent, and arrive at meetings and appointments on time.
- Dependability: Follow instructions, respond to management direction, take responsibility for own actions, and commit to long hours of work when necessary to reach goals.
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