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Front Office Associate

2 months ago


MN United States Nystrom & Associates, Ltd. Full time
Job Summary

We are seeking a highly skilled and compassionate Front Office Associate to join our team at Nystrom & Associates, Ltd. As a key member of our front office staff, you will be the first point of contact for our patients and will play a vital role in providing exceptional customer service and ensuring the smooth operation of our office.

Key Responsibilities
  • Answer inbound and make outbound phone calls, responding to inquiries in a prompt and courteous manner
  • Check-in patients for appointments, verify demographic information, and collect payments
  • Ensure seamless coordination of care by scheduling patient appointments and collaborating with providers
  • Maintain a clean and organized front desk and waiting room space
  • Handle patient concerns and crises with empathy and patience
  • Participate in administrative tasks such as electronic filing, scanning, faxing, and mailing
Requirements
  • Strong communication and interpersonal skills, both written and verbal
  • Ability to manage stress while navigating difficult situations and escalated patient interactions
  • Work with confidential information
Benefits

Nystrom & Associates, Ltd. offers a comprehensive benefits package, including medical and dental insurance, paid time off, paid holidays, opportunities for professional growth and career advancement, and more.