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Front Office Associate
2 months ago
We are seeking a highly skilled and compassionate Front Office Associate to join our team at Nystrom & Associates, Ltd. As a key member of our front office staff, you will be the first point of contact for our patients and will play a vital role in providing exceptional customer service and ensuring the smooth operation of our office.
Key Responsibilities- Answer inbound and make outbound phone calls, responding to inquiries in a prompt and courteous manner
- Check-in patients for appointments, verify demographic information, and collect payments
- Ensure seamless coordination of care by scheduling patient appointments and collaborating with providers
- Maintain a clean and organized front desk and waiting room space
- Handle patient concerns and crises with empathy and patience
- Participate in administrative tasks such as electronic filing, scanning, faxing, and mailing
- Strong communication and interpersonal skills, both written and verbal
- Ability to manage stress while navigating difficult situations and escalated patient interactions
- Work with confidential information
Nystrom & Associates, Ltd. offers a comprehensive benefits package, including medical and dental insurance, paid time off, paid holidays, opportunities for professional growth and career advancement, and more.