Client Relationship Liaison

2 weeks ago


Naperville Illinois, United States Eurofins USA Environment Testing Full time
Job Description

**Job Title:** Client Relationship Executive

**Job Summary:**

We are seeking a highly skilled Client Relationship Executive to join our team at Eurofins USA Environment Testing. As a Client Relationship Executive, you will be responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience, and performing tasks within the various login departments.

Key Responsibilities:

  • Client Communication: Manage inbound and outbound client communications in a timely, solutions-oriented manner.
  • Client Support: Advise walk-in clients about service information and project preparation.
  • Project Management: Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.
  • Sample Management: Unpack shipments and document receipt of sample.
  • Data Entry: Update client and project data records in LIMS and CRM software systems.
  • Collaboration: Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
  • Administrative Tasks: Ability to assist with administrative tasks as necessary.
  • Attendance and Punctuality: Regular attendance and punctuality.
  • Sample Collection: Collect samples from on-site drop box.
  • Sample Organization: Organize and record samples.
  • Data Entry: Data entry into LIMS.
  • Maintenance: Maintenance of the department and lab, including stocking supplies and housekeeping.
  • Report Review: Review analytical reports quickly and accurately.
  • Report Distribution: Scan and send out reports in a timely manner.
  • Safety and Efficiency: Conduct all activities in a safe and efficient manner.
  • Additional Duties: Perform other duties as assigned.
  • Sample Login: Login of all samples in a timely manner.
  • Sample Labeling: Label of all samples.
  • QC: QC of samples/projects prior to sending into the laboratory.
  • Client Interaction: Interact with clients and answer incoming phone calls.
  • Client Status Updates: Report status information to clients.
  • Client Clarification: Contact clients for clarification of analysis requested.


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