Client Relationship Liaison
2 weeks ago
**Job Title:** Client Relationship Executive
**Job Summary:**
We are seeking a highly skilled Client Relationship Executive to join our team at Eurofins USA Environment Testing. As a Client Relationship Executive, you will be responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience, and performing tasks within the various login departments.
Key Responsibilities:
- Client Communication: Manage inbound and outbound client communications in a timely, solutions-oriented manner.
- Client Support: Advise walk-in clients about service information and project preparation.
- Project Management: Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.
- Sample Management: Unpack shipments and document receipt of sample.
- Data Entry: Update client and project data records in LIMS and CRM software systems.
- Collaboration: Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
- Administrative Tasks: Ability to assist with administrative tasks as necessary.
- Attendance and Punctuality: Regular attendance and punctuality.
- Sample Collection: Collect samples from on-site drop box.
- Sample Organization: Organize and record samples.
- Data Entry: Data entry into LIMS.
- Maintenance: Maintenance of the department and lab, including stocking supplies and housekeeping.
- Report Review: Review analytical reports quickly and accurately.
- Report Distribution: Scan and send out reports in a timely manner.
- Safety and Efficiency: Conduct all activities in a safe and efficient manner.
- Additional Duties: Perform other duties as assigned.
- Sample Login: Login of all samples in a timely manner.
- Sample Labeling: Label of all samples.
- QC: QC of samples/projects prior to sending into the laboratory.
- Client Interaction: Interact with clients and answer incoming phone calls.
- Client Status Updates: Report status information to clients.
- Client Clarification: Contact clients for clarification of analysis requested.
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