Retail Banking Manager

2 weeks ago

Gretna, Nebraska, United States Pinnacle Bank Bank of Colorado Full time
Job Overview

Position Summary

The Branch Operations Supervisor is accountable for overseeing the consumer sales and customer service operations, which includes leading and inspiring a sales team that offers a diverse array of financial products. The role is essential in nurturing and enhancing customer relationships through consistent follow-up, thorough customer profiling, and a keen understanding of client needs. This position supervises the daily functions of branch personnel.

As the onsite leader, the Branch Operations Supervisor manages the daily operations of the branch.

Key Responsibilities

1. Directs sales management efforts within the branch to achieve sales targets and ensure customer satisfaction. This involves establishing and reaching sales and fee income objectives, facilitating sales meetings and training sessions, and mentoring staff to promote sales-oriented behavior and teamwork.

2. May engage in personal banking tasks, such as advising clients on all available banking services, opening new accounts, handling teller responsibilities, and processing loan applications while making recommendations for approvals. Plays a role in evaluating and deciding on personal banker loans, and is responsible for managing overdue accounts and charge-offs.

3. Oversees staff performance to meet branch objectives by delegating tasks, ensuring high-quality service delivery, conducting performance evaluations, recommending salary adjustments, and providing necessary training.

4. Actively promotes banking services by reaching out to potential clients and participating in various community and professional engagements.

5. Handles customer service tasks, including responding to inquiries, closing accounts, ordering checks, and maintaining high standards of customer service.

6. Ensures that the branch adheres to all bank policies and regulatory guidelines.

7. Fosters positive collaboration with other departments within the bank.

8. Maintains consistent attendance and is flexible with working hours, including weekends if the branch operates on those days.

9. Undertakes additional duties and projects as assigned.

Preferred Skills

  • Excellent communication skills with clients and colleagues in a professional and courteous manner.
  • Proficient in operating various office equipment, including computers, printers, and copiers.
  • Strong listening skills to effectively address customer needs and make suitable referrals.
  • Ability to maintain confidentiality at all times.
  • Capability to train and develop staff members.
  • Commitment to ensuring efficiency, accuracy, and exemplary customer service to meet the bank's objectives.
  • Ability to demonstrate precision and effectiveness in a dynamic work environment.
  • Team-oriented mindset.

Required Experience

Previous supervisory experience is essential.

Preferred Experience

  • 4 to 6 years of relevant banking experience is preferred.
  • Comprehensive knowledge of personal and business banking products, with a proactive approach to staying informed about changes.
  • Understanding of banking regulations pertinent to the role and familiarity with bank policies and procedures.
  • Expertise in deposit account products and services, ensuring thorough engagement in consumer credit underwriting and loan approval processes.
  • Experience that showcases effective supervisory abilities, particularly in sales and customer service practices.

Required Education

A high school diploma or equivalent is required.

Compensation and Benefits

Pinnacle Bank / Bank of Colorado offers competitive compensation along with bonuses based on tenure and potential discretionary merit bonuses. Employees can also participate in incentive programs according to branch guidelines. Additional benefits include:

  • 8 paid holidays annually
  • 17 PTO days for the first five years of employment, with eligibility after completing a 90-day introductory period
  • 12 hours of paid sick leave upon hire
  • 22 PTO days after five years of service
  • Comprehensive health, dental, vision, and life insurance options
  • Health Savings Account with employer contributions
  • Flexible spending accounts for medical and dependent care
  • Parental leave after one year of full-time employment
  • 401K plan with employer contributions and profit sharing after three months
  • Free checking account and basic printed checks
  • Complimentary safe deposit box
  • $15,000 group term life insurance
  • Long-term disability insurance
  • Employee Assistance Program
  • Educational assistance programs

  • Retail Banking Branch Supervisor

    1 week ago

    Gretna, Nebraska, United States Pinnacle Bank Bank of Colorado Full time

    Job OverviewPosition SummaryThe Branch Manager II is accountable for overseeing consumer sales and customer service operations, which includes leading and inspiring a sales team that offers a diverse array of financial products. This role is pivotal in nurturing and enhancing customer relationships through proactive engagement, including follow-up...

  • Retail Banking Branch Supervisor

    1 week ago

    Gretna, Nebraska, United States Pinnacle Bank Bank of Colorado Full time

    Job OverviewPosition SummaryThe Branch Manager II is accountable for overseeing the consumer sales and customer service operations within the branch. This role involves leading and inspiring a sales team that promotes a diverse array of financial products and services. The manager is responsible for nurturing and enhancing customer relationships through...

  • Retail Department Manager

    18 hours ago

    Gretna, Nebraska, United States HomeGoods Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Department Manager to join our team at HomeGoods. As a key member of our store operations team, you will be responsible for executing receiving and merchandising standards, ensuring Associates are processing efficiently and effectively, and working as a team to deliver an exceptional...

  • Retail Operations Leader

    2 weeks ago

    Gretna, Nebraska, United States Lids Full time

    OverviewDrive sales growth by delivering exceptional customer service.Achieve or surpass organizational goals in all quantifiable aspects of the retail operation.Provide ongoing evaluation of each team member's sales performance and collaborate within the store to offer constructive feedback on strengths and areas for improvement, aligning with corporate...

  • Assistant Manager for Cosmetic Retail

    2 weeks ago

    Gretna, Nebraska, United States Nebraska Crossing Full time

    Store Hiring: The Cosmetic CompanyPay : Starting at $18.56/hrResponse : Expect to hear from us within 48 hoursAvailability Requirements : OpenAge Requirement : 18+Are you prepared for an exciting career opportunity with the Cosmetic Company? Nebraska Crossing aims to simplify your job search.We seek individuals who demonstrate: Enthusiasm for beauty...

  • Retail Sales Specialist

    2 weeks ago

    Gretna, Nebraska, United States Rack Room Shoes Full time

    Position OverviewAs a part-time Sales Associate at Rack Room Shoes, you will be responsible for delivering exceptional customer service while achieving sales objectives. Your role will involve adhering to company standards and ensuring a positive shopping experience for all customers.Key ResponsibilitiesProvide outstanding customer service by demonstrating a...

  • Retail Operations Supervisor

    2 weeks ago

    Gretna, Nebraska, United States Recreational Equipment Inc Full time

    Role OverviewThe Retail Operations Supervisor is responsible for orchestrating and overseeing the daily activities of the team. This role involves:Strategic Planning: Identifying key objectives and effectively communicating them to the team.Team Development: Managing training initiatives, providing coaching, and recognizing team achievements.Performance...

  • Weekends Only Retail Sales Associate

    3 days ago

    Gretna, Nebraska, United States Nebraska Crossing Full time

    Job OverviewWe are seeking a highly motivated and enthusiastic Retail Sales Associate to join our team at Nebraska Crossing. As a Retail Sales Associate, you will be responsible for providing exceptional customer service and driving sales in our stores.Key ResponsibilitiesCustomer Service: Greet and direct customers, answer customer questions about specific...

  • Seasonal Retail Sales Representative

    1 week ago

    Gretna, Nebraska, United States Tapestry Full time

    Position OverviewAs a Temporary Sales Associate, you will play a crucial role in enhancing the customer experience and driving sales within our retail environment.Reporting Structure:Reports directly to the Store Manager.Key Responsibilities:Aligns personal decisions with the company's objectives and values.Collaborates with management to develop...

  • Retail Sales Associate

    2 days ago

    Gretna, Nebraska, United States Nebraska Crossing Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate at Nebraska Crossing. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a well-stocked sales floor, and ensuring a positive shopping experience for our customers.Key...

  • Weekday Sales Associate

    3 days ago

    Gretna, Nebraska, United States Nebraska Crossing Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate at Nebraska Crossing. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and meeting sales goals.Key ResponsibilitiesCustomer Service: Greet and assist...

  • Retail Sales Professional

    5 days ago

    Gretna, Nebraska, United States Tapestry Full time

    About TapestryTapestry is a global house of brands that is powered by optimism, innovation, and inclusivity. Our portfolio includes Coach, a leading design house of modern luxury accessories and lifestyle collections.Job SummaryWe are seeking a highly motivated and results-driven Sales Associate III to join our team. As a Sales Associate III, you will be...

  • Retail Team Member

    6 days ago

    Gretna, Nebraska, United States Nebraska Crossing Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate at The North Face at Nebraska Crossing.Key ResponsibilitiesProvide exceptional customer service and ensure a positive shopping experience for all customers.Be knowledgeable about our products and services, and make recommendations to...

  • Part-time Sales Associate

    3 days ago

    Gretna, Nebraska, United States Chico's FAS Full time

    Job Summary:The Sales Associate is a key member of our retail team, responsible for delivering an exceptional customer experience and driving sales growth. As a Sales Associate, you will be the face of our brand, providing personalized service and product knowledge to our customers.Key Responsibilities:Provide exceptional customer service, ensuring a...

  • Retail Sales Professional

    5 days ago

    Gretna, Nebraska, United States Tapestry Full time

    Job SummaryWe are seeking a highly motivated and experienced Senior Sales Associate to join our team at Tapestry, a global life and style house. As a Senior Sales Associate, you will be responsible for delivering exceptional customer service, driving sales growth, and building strong relationships with clients.Key ResponsibilitiesProvide outstanding customer...

  • Client Relations Specialist

    1 week ago

    Gretna, Nebraska, United States Pinnacle Bank Bank of Colorado Full time

    Customer Service RepresentativePinnacle Bank / Bank of Colorado is seeking a committed Customer Service Representative to enhance our customer support operations. In this role, you will be tasked with managing customer inquiries via telephone and delivering outstanding service. Your responsibilities will include assisting clients with account-related...

  • Client Relations Specialist

    1 week ago

    Gretna, Nebraska, United States Pinnacle Bank Bank of Colorado Full time

    Customer Support RepresentativePinnacle Bank / Bank of Colorado is seeking a committed Customer Support Representative. In this role, you will be tasked with managing customer inquiries via telephone and delivering outstanding service. Your primary focus will be to assist clients with account-related questions, troubleshoot issues, and provide information...

  • Client Relations Specialist

    1 week ago

    Gretna, Nebraska, United States Pinnacle Bank Bank of Colorado Full time

    Customer Service RepresentativePinnacle Bank / Bank of Colorado is seeking a committed Customer Service Representative to enhance our customer experience. In this role, you will be tasked with managing customer inquiries via telephone and delivering outstanding service. Your responsibilities will include assisting clients with account-related questions,...

  • Retail Sales Associate

    5 days ago

    Gretna, Nebraska, United States Nebraska Crossing Full time

    We are seeking a highly motivated and enthusiastic individual to join our team as a Key Holder at Nebraska Crossing. As a Key Holder, you will be responsible for providing exceptional customer service, managing store operations, and driving sales growth.Key Responsibilities:Customer Service: Greet and assist customers in a friendly and professional manner,...

  • Retail Sales Specialist

    1 week ago

    Gretna, Nebraska, United States Tapestry Full time

    About TapestryTapestry is a distinguished design house renowned for its modern luxury accessories and lifestyle collections, boasting a rich legacy rooted in quality craftsmanship. With a spirited, all-American ethos, the brand approaches design with a contemporary perspective, redefining luxury for the present day through authenticity and innovation that is...