Client Relations Specialist

1 week ago


Gretna, Nebraska, United States Pinnacle Bank Bank of Colorado Full time
Customer Support Representative

Pinnacle Bank / Bank of Colorado is seeking a committed Customer Support Representative. In this role, you will be tasked with managing customer inquiries via telephone and delivering outstanding service. Your primary focus will be to assist clients with account-related questions, troubleshoot issues, and provide information about our offerings.

Key Responsibilities:
  • Address customer inquiries regarding account details, resolve discrepancies, and provide solutions
  • Maintain up-to-date knowledge of personal and commercial banking products and services
  • Educate clients on the benefits of online banking, bill payment options, and mobile banking features
  • Accurately input customer data into the system
  • Support the training and development of team members
  • Be available to work flexible hours, including weekends
Preferred Skills:
  • Proficient in computer usage with strong typing skills
  • Exceptional verbal communication abilities
  • Strong analytical and problem-solving skills
  • Basic data entry and computer literacy
  • Ability to thrive in a fast-paced environment while ensuring confidentiality
Requirements:
  • High school diploma or equivalent qualification
  • Preferred experience of at least 1 year in banking or customer service
Benefits:
  • Competitive salary with performance-based bonuses
  • Generous paid time off and holiday benefits
  • Comprehensive health, dental, vision, and life insurance coverage
  • 401K retirement plan with employer contributions
  • Access to employee assistance programs and educational support


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