Retail Banking Branch Supervisor

1 week ago


Gretna, Nebraska, United States Pinnacle Bank Bank of Colorado Full time
Job Overview

Position Summary

The Branch Manager II is accountable for overseeing consumer sales and customer service operations, which includes leading and inspiring a sales team that offers a diverse array of financial products. This role is pivotal in nurturing and enhancing customer relationships through proactive engagement, including follow-up communications and personalized service assessments. The manager is responsible for the daily functions of the retail branch and acts as the primary leader at the location.

Key Responsibilities

  1. Drive sales performance within the branch to achieve both sales targets and customer satisfaction metrics. This encompasses setting ambitious sales goals, facilitating sales training sessions, and mentoring staff to foster a culture of sales excellence and teamwork.
  2. Engage in personal banking activities such as advising clients on available banking services, managing account openings, performing teller duties, and evaluating loan applications. Assist in the decision-making process for personal banker loans and oversee the management of overdue accounts.
  3. Supervise branch personnel to ensure alignment with branch objectives. This includes delegating tasks, ensuring high-quality service delivery, conducting performance evaluations, recommending compensation adjustments, and providing ongoing training.
  4. Promote banking services by reaching out to potential clients and participating in community engagement activities.
  5. Handle customer service inquiries, including account closures, check orders, and maintaining high standards of customer service.
  6. Ensure the branch operates in compliance with bank policies and regulatory guidelines.
  7. Foster positive interactions between departments to enhance overall bank operations.
  8. Maintain consistent attendance and flexibility in scheduling, including availability for weekend shifts if required.
  9. Perform additional duties as assigned.

Preferred Skills

  • Excellent communication skills with clients and colleagues in a professional manner.
  • Proficient in using computer systems, printers, and other office equipment.
  • Strong listening skills to effectively address customer needs and make suitable referrals.
  • Ability to uphold confidentiality standards.
  • Experience in training and developing team members.
  • Commitment to delivering efficient, accurate, and customer-focused service.
  • Capability to thrive in a fast-paced environment while maintaining accuracy.
  • Team-oriented mindset.

Experience Requirements

Prior experience in a supervisory role is essential.

Preferred Experience

  • 4 to 6 years of relevant experience in banking is preferred.
  • Comprehensive understanding of personal and business banking products, with a proactive approach to staying informed about industry changes.
  • Familiarity with banking regulations and internal policies.
  • In-depth knowledge of deposit account products and services to facilitate effective consumer credit underwriting and loan approval.
  • Demonstrated ability to supervise teams with a focus on sales and customer service excellence.

Education Requirements

A high school diploma or equivalent is required.

Compensation and Benefits

Pinnacle Bank / Bank of Colorado offers competitive compensation along with performance-based bonuses. Employees are eligible for various benefits, including:

  • 8 paid holidays annually.
  • 17 PTO days during the first five years of employment, with additional days after five years.
  • 12 hours of paid sick leave upon hire.
  • Health, dental, vision, and life insurance options.
  • Health Savings Account with employer contributions.
  • Flexible spending accounts for medical and dependent care.
  • Parental leave after one year of full-time employment.
  • 401K plan with employer contributions after three months of service.
  • Additional perks such as free checking accounts and safe deposit boxes.


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