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Client Support Specialist for Recovery Services
2 months ago
Position Title: Client Support Specialist
Role Summary: The Client Support Specialist plays a crucial role in evaluating, organizing, and delivering essential services to women entering the recovery program.
Required Qualifications: To excel in this role, candidates must meet specific criteria. A high school diploma is mandatory, along with a minimum of two years of relevant experience. A bachelor's degree in a related discipline is highly desirable. Familiarity with women's recovery issues is advantageous. If applicable, candidates should demonstrate at least two years of continuous sobriety from substances. Successful candidates will also undergo a criminal background check and a drug screening.
Working Hours: Standard hours are Monday to Friday, from 8:00 AM to 4:00 PM, with potential evening and weekend shifts as needed.
Reporting Structure: This position reports directly to the Program Director of Cumberland River Behavioral Health, Inc.
Key Responsibilities:
- Collaborate with the Program Director to strategize, coordinate, and assess all programmatic and administrative requirements for clients.
- Evaluate clients' employment and vocational training needs.
- Conduct workshops to enhance job search and interview skills.
- Engage with clients and employers post-placement to ensure successful employment outcomes.
- Compile and maintain a comprehensive list of referral agencies and their contact details.
- Assist clients in completing food assistance applications.
- Coordinate with relevant parties regarding food assistance for clients who have exited the program.
- Participate in community outreach efforts.
- Collaborate with judicial systems and referral organizations to facilitate service delivery.
- Work regionally with law enforcement, healthcare providers, and community service organizations to optimize client support.
- Screen all potential clients for program admission and manage a waiting list.
- Provide daily oversight to ensure accurate and timely record-keeping, ensuring all clients receive appropriate care.
- May conduct drug screenings for clients as necessary.
- Facilitate communication among Recovery Kentucky Program staff.
- Attend and engage in all mandatory meetings.
- Exhibit the ability to collaborate effectively with team members.
- Perform additional duties as assigned by the Program Director.
Essential Skills:
- Strong oral and written communication abilities.
- Excellent interpersonal skills.
- Capacity to exercise sound judgment, tact, and empathy in conflict resolution and crisis management.
- Proficiency in timely record-keeping.
- Able to interact positively with diverse personalities and maintain effective working relationships.
- Capability to work with individuals from various backgrounds and needs.
- Ability to make prompt decisions based on available information.
- Attentiveness to all aspects of the work environment.
- Understanding of Behavioral Health principles and their practical applications.
- Ability to work collaboratively and represent the organization positively in the community.
- Knowledge of recovery stages related to behavioral health and substance dependency.
Additional Considerations:
The physical demands outlined here are representative of those that must be met by an employee to effectively perform the essential functions of this role. Reasonable accommodations will be provided for individuals with disabilities.
- Physical capability to reach, push, pull, stoop, stand, walk, and lift up to 20 pounds.
- Possession of a valid driver's license and maintenance of a safe driving record, along with the required minimum vehicle insurance as per state regulations, if necessary for job performance.
- Maintain CPR and First Aid certifications.
Work Environment:
The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations will be made for individuals with disabilities.
While fulfilling job responsibilities, employees may occasionally work in outdoor conditions or be off-site from the usual office location.
The noise level in the work environment may range from moderate to loud.
Health and Safety Considerations:
- Work hours are typically structured in 8-hour blocks but may require flexibility based on operational needs.
- This position may involve routine tasks with potential exposure to blood or other infectious materials.
- All staff members are required to participate in annual training on infection control and safety protocols, including hazardous waste and bloodborne pathogens.
- New staff must complete training on managing physical and verbal threats, acts of violence, and other potentially dangerous situations.
- All staff must achieve certification in Cardiopulmonary Resuscitation within one month of employment and maintain this certification if providing direct care.
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