Service Operations Specialist
2 weeks ago
Position Overview:
Title:
Service Operations Specialist
Location: Remote
Shift: Day shift
Compensation:
$75K-$80K
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K)
Travel Requirements: 75%-80%
Vaccine Policy:
None
Role Responsibilities:
- Conducts service-related tasks, diagnosing technical issues and performing analysis through remote or on-site engagements across various service categories including installation, maintenance, repairs, engineering, consulting, and upgrades.
- Enhances customer satisfaction by executing service tasks in alignment with customer expectations, fostering and maintaining positive relationships with clients, and identifying potential sales leads for internal communication.
- Organizes, prepares, and ensures the availability and quality of all materials, components, and equipment necessary for service operations.
- Prepares essential documentation and reports for client review, ensuring timely submission of work reports and necessary follow-ups.
- Proactively identifies potential equipment challenges and recommends preventive measures, troubleshooting malfunctions and suggesting solutions to avoid future occurrences.
- Explores opportunities for product and quality improvements, sharing insights within the organization and providing management with feedback for operational and customer service enhancements.
Qualifications:
- High School Diploma/GED with a minimum of 10 years of relevant experience.
- Strong communication skills, capable of engaging effectively at various organizational levels.
- Proficient in Microsoft Office applications.
- Basic project management skills, utilizing MS Project or Excel.
- Expertise in developing test plans and analyzing test results.
- Exhibits strong teamwork capabilities.
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