Service Operations Specialist

2 weeks ago


Cincinnati, Ohio, United States Orion Talent Full time

Position Overview:

Title:
Service Operations Specialist

Location: Remote

Shift: Day shift

Compensation:
$75K-$80K

Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K)

Travel Requirements: 75%-80%

Vaccine Policy:
None

Role Responsibilities:
  • Conducts service-related tasks, diagnosing technical issues and performing analysis through remote or on-site engagements across various service categories including installation, maintenance, repairs, engineering, consulting, and upgrades.
  • Enhances customer satisfaction by executing service tasks in alignment with customer expectations, fostering and maintaining positive relationships with clients, and identifying potential sales leads for internal communication.
  • Organizes, prepares, and ensures the availability and quality of all materials, components, and equipment necessary for service operations.
  • Prepares essential documentation and reports for client review, ensuring timely submission of work reports and necessary follow-ups.
  • Proactively identifies potential equipment challenges and recommends preventive measures, troubleshooting malfunctions and suggesting solutions to avoid future occurrences.
  • Explores opportunities for product and quality improvements, sharing insights within the organization and providing management with feedback for operational and customer service enhancements.
Complies with safety and environmental regulations, reporting any unsafe practices or incidents.

Qualifications:
  • High School Diploma/GED with a minimum of 10 years of relevant experience.
  • Strong communication skills, capable of engaging effectively at various organizational levels.
  • Proficient in Microsoft Office applications.
  • Basic project management skills, utilizing MS Project or Excel.
  • Expertise in developing test plans and analyzing test results.
  • Exhibits strong teamwork capabilities.


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