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Field Operations Specialist

2 months ago

Cincinnati, Ohio, United States Lumen Full time
About Lumen

Lumen is a leading provider of communication and technology services. We connect people, data, and applications, enabling businesses to grow and thrive in a rapidly changing world.

The Role

We are seeking a highly skilled Field Operations Specialist to join our team. As a Field Operations Specialist, you will be responsible for installing, maintaining, and troubleshooting our network infrastructure, ensuring that our customers receive the highest level of service.

Main Responsibilities
  • Troubleshoot network equipment and remove or replace defective equipment as needed.
  • Proactively identify potential problem areas to ensure the integrity of our network and company.
  • Perform the installation, change, and decommissioning of Next Generation technologies, including Edge Compute, Wavelength services, Fiber Optic Transport, Ethernet, SONET, and IP network layers.
  • Install and test network and customer equipment, including the delivery of all end-user services.
  • Assist other personnel as needed to complete these activities.
Requirements
  • 2+ years of experience working with installation, test, and turn-up of a variety of telecommunications equipment, including SONET, DCS, DWDM, Routers, and Switches.
  • Strong technical and mechanical background, with experience on the latest generation transport gear, critical infrastructure, and knowledge of locating fiber optic cable, right-of-way, and As-Builts.
  • High degree of experience and/or knowledge of at least two of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
  • Ability to quickly learn corporate databases and software applications.
  • On-call 24/7 on a rotational basis, on standby, call out, dispatch, and overtime as dictated by the business.
  • Valid driver's license and satisfactory driving record.
  • High School diploma or GED.
  • Attention to detail, good organizational capabilities, ability to prioritize, and good time management skills.
  • Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; work in all weather conditions.
What We Offer

Lumen offers a comprehensive benefits package, including health, life, and voluntary lifestyle benefits, as well as opportunities for professional growth and development.