Patient Service Representative

1 month ago


Portsmouth, Virginia, United States US Derm Support Roles Full time
Overview

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at US Derm Support Roles. This role is responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.

Responsibilities
  • Manage patient check-in and check-out processes, ensuring accurate and timely updates to patient records.
  • Handle multi-line phone system, responding to patient inquiries and resolving issues in a professional and courteous manner.
  • Process and manage patient payments, including co-pays and cash payments.
  • Perform data entry and maintain accurate and up-to-date patient records.
  • Assist with scheduling appointments, managing waitlists, and coordinating patient flow.
  • Provide exceptional customer service, responding to patient needs and concerns in a timely and professional manner.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years of recent medical office experience or in a similar capacity preferred.
  • Proficient in basic computer functions and ability to learn new software quickly.
  • Excellent customer service, communication, and organizational skills.
  • Ability to multitask, prioritize appropriately, and work well both individually and as part of a team.
What We Offer
  • Competitive pay and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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