Patient Service Representative, Neurology Specialist
4 hours ago
Wentworth-Douglass Hospital (WDH) is a leading healthcare provider in the New Hampshire and Southern Maine Seacoast Region. Our multi-specialty group practice offers high-quality patient care and services, ranging from wellness and illness prevention to testing, treatment, and care of complex medical conditions.
Our MissionWe value people who contribute to patient-centered care that enhances community health. We recognize and reward those who share our values and transform our patients' lives.
Job SummaryWe are seeking a full-time, 36-hour Patient Service Representative to support our Neurology practice located at 73 Corporate Drive in Portsmouth. The practice hours are Monday through Friday from 8:00am-5:00pm, with staggered schedules.
Key Responsibilities- Schedule all appointments leading up to the patient visit.
- Check-in patients, answer their questions, collect co-payments, and assist with pre-visit paperwork/forms during the patient's visit.
- Complete forms and schedule follow-up appointments, tests, and/or procedures at the conclusion of the visit.
- Field incoming telephone calls and route them appropriately.
- Perform referral/diagnostic/lab orders processing duties.
- Monitor patient flow and waiting room activity.
- Provide general support to practice leadership, clinicians, and peers.
- High School Diploma or equivalent required.
- Experience in healthcare or customer service, preferably in a medical office setting.
- Demonstrated knowledge of medical terminology preferred.
- Strong computer skills.
WDH is an Equal Opportunity Employer. We choose to lead by embracing diverse skills, perspectives, and ideas. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
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