Field Service Representative

4 weeks ago


Portsmouth, Virginia, United States Schneider Electric Full time
Job Summary

We are seeking a highly skilled Field Service Representative to join our Secure Power team at Schneider Electric. As a Field Service Representative, you will play a critical role in servicing critical data center equipment, collaborating with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both Company and third-party manufactured equipment.

Key Responsibilities
  • Pre-site, startup, repair, preventive maintenance, and field modification of equipment
  • Problem solving with customers, electricians, sales partners, technical support, and District Service
  • Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
  • Manager and/or Regional Service Director to resolve complex escalated issues
  • Continuous learning and training on various products both in the field and in the classroom
Requirements
  • An Associate degree, vocational education, or similar experience in HVAC/R, electronic, or electrical discipline or military training equivalence
  • 2+ years of field service repair and customer service with UPS, electrical, electro-mechanical, or electronics-related equipment
  • 2+ years in Field Services or equivalent industry experience
  • EPA Universal Certification
  • Safe driving and vehicle operations skills
  • Skilled at utilizing test and diagnostic equipment
  • Experience reading and interpreting schematics, drawings, and theory of operation manuals
  • Ability to write service reports, correspondence, procedures, effectively present information, and respond to customer questions
  • Movement of service equipment weighing up to 50 pounds
What We Offer

Within your first 90 days, you'll experience a unique, team-oriented welcome with 2 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX, with all expenses paid. Upon return, you'll continue with online training and be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.

Schneider Electric offers an inclusive benefits package to support all of our employees, including flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more.

We are committed to championing inclusivity in everything we do and believe our differences make us stronger as a company and as individuals.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.

We are an Equal Opportunity Employer and provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.



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