Beneficiary Services Representative

1 month ago


Portsmouth, Virginia, United States HealthCare Resolution Services Full time
Job Summary

We are seeking a highly skilled and experienced Beneficiary Services Representative to join our team at HealthCare Resolution Services. As a key member of our team, you will serve as the Physical Evaluation Board Liaison Officer (PEBLO) for our medical treatment facility and its geographic area of responsibility.

Key Responsibilities
  • Provide Disability Evaluation System (DES) guidance in accordance with established DoD guidelines.
  • Collect and analyze data, coordinate medical evaluations, and advise service members and commanders on program requirements and benefits.
  • Coordinate aeromedical evacuations, fitness for duty determinations, and line of duty (LOD) and other program requirements related to the DES.
  • Track each DES case from referral to final disposition and guide service members throughout the DES process.
  • Provide liaison support to active duty and Reserve Component (RC) members and commanders on program requirements, military benefits, legal rights, and the appeals process.
Requirements
  • Associate Degree in business administration, management, or healthcare organizations from an accredited college or university.
  • Two years' experience as a PEBLO within the DoD military health system in the last 6 years, or five years' experience working in a civilian disability program, or two years' experience as a VA Medical Service Coordinator (MSC).
Benefits
  • Medical, Dental, and Vision through Carefirst BCBS.
  • 401K plan with employer match.
  • Paid Holidays.
  • Up to 56 hours of Paid Sick Leave.
  • Vacation leave.
  • Telehealth plan.
  • Working Advantage discount purchase plan.
  • Balanceworks - Employee Assistance Program.


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