Front Desk Representative

2 days ago

West Des Moines, Iowa, United States Highgate Hotels Full time
{"Job Title": "Front Desk Agent", "Job Summary": "We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.

Responsibilities:

* Greet and welcome guests, responding to their inquiries and requests in a friendly and efficient manner
* Manage room reservations, check-ins, and check-outs, ensuring accuracy and attention to detail
* Handle guest complaints and concerns in a professional and courteous manner
* Maintain a clean and organized front desk area, ensuring a positive first impression for our guests
* Collaborate with other hotel staff to ensure seamless service and a high level of guest satisfaction

Requirements:

* High school diploma or equivalent required
* Previous experience in a hotel or customer service role preferred
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and multitask with ease
* Strong problem-solving skills and attention to detail

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
* Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Highgate Hotels.", "Company Overview": "Highgate Hotels is a leading real estate investment and hospitality management company with a portfolio of luxury hotels and resorts across the globe. We are committed to delivering exceptional service and creating memorable experiences for our guests.

At Highgate Hotels, we value our employees and offer a dynamic and supportive work environment that fosters growth and development. We are proud to be a leader in the hospitality industry and are committed to excellence in everything we do.", "Location": "Residence Inn West Des Moines", "Contact Information": "Please apply through our website or email your resume to [insert email address]."}

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