Senior Coordinator of Employee Relations and Service Delivery

4 weeks ago


Minneapolis, Minnesota, United States Heavens Home Health Care Full time
Job Overview

The Designated Coordinator with Employee Relations Responsibilities is a key role within Heavens Home Health Care Corporation, combining leadership in service coordination with a strong focus on employee engagement and well-being.

Key Responsibilities
  • Coordinate and evaluate individual service delivery, ensuring the effectiveness of services provided as outlined in the person's coordinated service and support plan.
  • Provide oversight, supervision, and support to direct support staff, including evaluating the program's quality and effectiveness in achieving service outcomes.
  • Ensure compliance with section 245D.07 in facilitating service outcomes and taking necessary actions to accomplish client goals.
  • Train and guide staff in implementing service plans, with direct observation of service delivery to assess staff competency.
  • Use data systems to measure service effectiveness and provide ongoing program improvement recommendations.
  • Ensure that the designated coordinator meets educational, training, and experience requirements relevant to the primary disabilities of persons served by the program.
  • Verify and document competence as required by section 245D.09, subdivision 3.
Employee Relations
  • Manage the recruitment and onboarding process, including filtering applications, conducting interviews, and hiring employees.
  • Oversee employee performance and activities, ensuring a positive and productive work environment.
  • Develop and conduct training programs for staff, including orientation for new hires and ongoing professional development.
  • Address employee complaints, concerns, and disputes, and investigate workplace situations.
  • Improve HR policies to enhance team relationships and foster a supportive work environment.
  • Ensure compliance with labor laws and internal HR policies, as well as maintaining knowledge of Home Care-specific labor legislation.
  • Collaborate with other leaders in the organization to continuously improve employee engagement and retention efforts.
Qualifications
  • Program Coordination:
    • A bachelor's degree in a field related to human services and one year of full-time experience providing direct care to persons with disabilities or elderly individuals; OR
    • An associate degree in a field related to human services and two years of full-time experience providing direct care; OR
    • A diploma in a related field from an accredited postsecondary institution with three years of full-time experience; OR
    • A minimum of 50 hours of education related to human services and disabilities, with four years of full-time experience providing direct care under appropriate supervision.
  • Employee Relations:
    • Proven experience as an HR Specialist or HR Generalist.
    • Hands-on experience with Human Resources Information Systems (HRIS) and Applicant Tracking Systems (ATS).
    • Strong understanding of labor laws, particularly within the Home Care industry.
    • Excellent written and verbal communication skills.
    • Strong problem-solving and team management skills.

This role is integral to ensuring the success of both our clients and employees, promoting a supportive environment that fosters quality service delivery and a thriving workplace culture.

Flexible work from home options available.



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