Senior Director for Operational Accounting Service Delivery

3 days ago

Minneapolis, Minnesota, United States CBRE Full time
Job Title: Senior Director for Operational Accounting Service Delivery

CBRE is seeking a highly experienced Senior Director to lead our Property Management Accounting (PMA) teams in the US and India. The successful candidate will be responsible for managing financial operations and reporting, ensuring smooth execution of financial processes, and handling client concerns.

Key Responsibilities:
  • Supervise the end-to-end delivery of financial operations and reporting services.
  • Ensure processes are streamlined, accurate, and delivered on time, meeting client and internal expectations.
  • Manage cross-continental operations, drive initiatives to optimize operational processes, and ensure alignment with the transformation lead and platform.
  • Serve as the key liaison for regional communications, maintaining regular communication, providing updates, and addressing operational challenges.
  • Establish and maintain clear communication channels to ensure consistency in performance and service standards across both regions.
  • Lead the management of concerns while resolving issues in a timely manner and maintaining strong client relationships.
  • Manage the financial performance of the service delivery function, overseeing budgets and P&L to ensure efficient operations.
  • Lead, mentor, and develop teams across geographies, ensuring high engagement and alignment with the organization's goals.
  • Develop and implement performance management tools to monitor the quality and efficiency of service delivery.
Requirements:
  • Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
  • 10+ years of experience in service delivery management, financial operations, or related roles, with at least 5 years in a leadership position.
  • Extensive experience managing service delivery across multiple geographic locations.
  • Proficiency in process improvement methodologies and financial reporting tools.
  • Consistent track record with handling partner concerns, building strong client relationships, and leading market outreach efforts.
  • Ability to lead sophisticated, high-priority projects across multiple time zones.
  • Strong financial competence handling budgets and Profit and Loss responsibilities.
  • Outstanding leadership and people management skills, with experience leading cross-continental teams.
  • Strong communication and partner management abilities, especially in looking after senior executives and clients.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

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