Senior Director for Accounting Service Delivery

2 weeks ago

Minneapolis, Minnesota, United States CBRE Full time
Job Summary:

The Senior Director for Accounting Service Delivery will oversee financial operations and reporting for Property Management Accounting (PMA) teams in the US and India. This role involves managing cross-continental service delivery, ensuring smooth execution of financial processes, and handling client concerns. The ideal candidate will have extensive experience in service delivery management, financial operations, and leadership positions.

Key Responsibilities:

Supervise the end-to-end delivery of financial operations and reporting services.
Ensure processes are streamlined, accurate, and delivered on time, meeting client and internal expectations.
Manage cross-continental operations, drive initiatives to optimize operational processes, and ensure alignment with the transformation lead and platform.
Serve as the key liaison for regional communications, maintaining regular communication, providing updates, and addressing operational challenges.
Establish and maintain clear communication channels to ensure consistency in performance and service standards across both regions.
Lead the management of concerns while resolving issues in a timely manner and maintaining strong client relationships.
Conduct proactive market outreach to understand client needs and align service delivery with evolving expectations.
Manage the financial performance of the service delivery function, overseeing budgets and P&L to ensure efficient operations.
Monitor financial performance metrics and make strategic adjustments to optimize profitability and efficient allocation of resources.
Lead, mentor, and develop teams across geographies, ensuring high engagement and alignment with the organization's goals.
Foster a culture of teamwork, accountability, and continuous improvement within teams.
Develop and implement performance management tools to monitor the quality and efficiency of service delivery.
Ensure critical metrics are met and reported to senior leadership on a regular basis, identifying areas for continuous improvement.

Requirements:

Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
10+ years of experience in service delivery management, financial operations, or related roles, with at least 5 years in a leadership position.
Extensive experience managing service delivery across multiple geographic locations, proficiency in process improvement methodologies, and financial reporting tools.
Consistent track record of handling partner concerns, building strong client relationships, and leading market outreach efforts.
Ability to lead sophisticated, high-priority projects across multiple time zones.
Strong financial competence handling budgets and Profit and Loss responsibilities.
Outstanding leadership and people management skills, with experience leading cross-continental teams.
Strong communication and partner management abilities, especially in looking after senior executives and clients.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

About CBRE:

CBRE is a global leader in real estate services, providing a comprehensive range of services to clients across the globe. We are committed to delivering exceptional results and creating value for our clients, employees, and shareholders. Our culture is built on our RISE values, which reflect the needs and perspectives of our clients and our people. We are an equal opportunity employer that values diversity and is committed to providing a work environment that is inclusive and respectful of all employees.

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