Front Office Director of Hotel Operations

11 hours ago


Orlando, Florida, United States Marriott Full time
Overview:
The Front Office Director of Hotel Operations plays a pivotal role in ensuring the smooth functioning of our hotel's front desk operations. As a seasoned professional, you will be responsible for overseeing the entire front office team, including the front desk agents, concierges, and switchboard operators. Your primary objective will be to deliver exceptional guest service while maintaining high standards of efficiency and productivity.

Salary:
We offer a competitive salary range of $85,000 - $110,000 per annum, commensurate with your experience and qualifications.

Job Description:
As the Front Office Director, your key responsibilities will include:
  • Managing the front office team to ensure seamless check-in/check-out processes, efficient room assignments, and prompt resolution of guest queries.
  • Overseeing the implementation of hotel policies and procedures to maintain high levels of guest satisfaction and loyalty.
  • Coordinating with other departments, such as Housekeeping and Food and Beverage, to ensure a cohesive and guest-centric approach.
  • Developing and implementing strategies to improve operational efficiency, reduce costs, and enhance revenue growth.
  • Providing coaching and training to the front office team to develop their skills and knowledge.

Required Skills and Qualifications:
To succeed in this role, you will need:
  • A Bachelor's degree in Hospitality Management or a related field.
  • Minimum 3 years of experience in a similar role within the hospitality industry.
  • Excellent leadership and communication skills, with the ability to motivate and guide a team.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions.
  • Proficiency in Microsoft Office and familiarity with hotel management systems.

Benefits:
We offer a comprehensive benefits package, including medical, dental, and vision insurance, retirement savings plan, paid time off, and opportunities for career growth and development.

Location:
This role is based in Orlando, Florida, at the Hotel Landy Orlando Universal Blvd Tribute Portfolio. With easy access to major highways and attractions, our hotel is an ideal location for anyone looking to live and work in a vibrant and dynamic city.

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