IT Support Specialist
7 days ago
We are seeking a highly skilled and experienced Field Service Technician to join our team at RetroFit Technologies, Inc. As a Field Service Technician, you will be responsible for providing technical support and services to our clients on a daily basis.
Key Responsibilities- Travel extensively to client sites to perform hardware repairs, installations, and upgrades.
- Diagnose and troubleshoot technical issues with servers, laptops, desktops, printers, and other hardware devices.
- Perform routine maintenance and repairs on company-provided vehicles.
- Coordinate with internal teams and external vendors to resolve technical issues.
- Provide exceptional customer service and communication to internal and external clients.
- Develop and maintain strong relationships with clients to ensure high levels of satisfaction.
- Stay up-to-date with industry trends and technologies to provide the best possible service to clients.
- 5+ years of experience in a technical field, preferably in a field service or IT support role.
- Bachelor's degree or equivalent experience.
- Strong technical skills, including hardware repair and maintenance.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Valid driver's license and clean driving record.
- Ability to lift up to 50 pounds.
- Experience with RMM and PSA tools, such as Datto RMM and Autotask.
- Knowledge of Windows Server 2016+, HPE server repair, and HP laptop and desktop repair certifications.
- Experience with VMware ESXi and Hyper-V management.
- Physical printer troubleshooting and repair experience.
RetroFit Technologies, Inc. is a private held, Women Owned Business providing IT Managed Services, IT Security Solutions, End-User Help Desk, Professional Services, and Field Services. We empower our employees to do great work in a company with over 40 years of success, stability, and growth.
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