Customer Support Specialist
2 months ago
As a Sr. Customer Service Representative at Americold, you will play a critical role in ensuring exceptional customer satisfaction and loyalty. Your primary responsibilities will include:
Key Responsibilities:
- Respond to all customer inquiries and complaints in a timely and professional manner, addressing concerns related to work-orders, shipments, inventory counts, and other customer-related issues.
- Report customer feedback to management, providing actionable insights to drive business improvement.
- Provide clerical support, including overseeing all paperwork associated with orders, maintaining accurate records, and answering customer inquiries.
- Schedule loads as required and maintain updated reports to ensure all loads are empty and closed, ensuring seamless logistics operations.
- Resolve refused product, over, short, and damaged (OS&D) orders in a fair and efficient manner, minimizing customer dissatisfaction.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong problem-solving skills, with the ability to analyze complex customer issues and develop effective solutions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
- Proficiency in office software and equipment, including computers and other technology tools.
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IT Support Specialist
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IT Support Specialist
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