Client Support Specialist
1 week ago
Position Overview: The primary function of this role is to address customer inquiries, process orders, and manage complaints in a timely, courteous, and effective manner. Additional duties include welcoming visitors, responding to phone inquiries, scheduling, and various clerical tasks.
Key Responsibilities:
- Respond to all customer inquiries and complaints regarding work orders, shipments, inventory counts, etc.
- Communicate customer feedback to management.
- Act as a liaison between customers and the warehouse for account management, as well as for invoicing and credit adjustments.
- Generate all necessary documentation for customer work orders, including checking on special requests, expediting orders when needed, tracking orders, and maintaining post-inventory records.
- Ensure accurate invoicing of accounts by verifying computer-generated invoices.
- Provide clerical support, including managing all paperwork associated with orders, maintaining corresponding files, answering phones, and operating office equipment/computers required for the role.
- Schedule loads as necessary.
- Maintain updated reports to ensure all loads are empty and closed.
- Resolve issues related to refused products, overages, shortages, and damaged orders.
- Adhere to attendance policies and arrive for work on time, prepared for the assigned shift.
- Perform other duties as assigned.
Qualifications:
- High school diploma or equivalent (GED).
- 0-2 years of relevant work experience.
Preferred Skills:
- Able to thrive in a fast-paced environment.
- Capable of managing multiple tasks simultaneously.
- Demonstrates flexibility and initiative.
- Experience in dealing with challenging customers.
- Excellent communication skills.
- Strong problem-solving abilities.
- Understanding of customers' specific needs and the nature of their products and storage requirements.
- Ability to collaborate effectively with colleagues.
- Familiarity with Warehouse Management Systems.
- Proficient in Microsoft Office Suite.
- Accurate typing and data entry skills.
Physical Requirements:
- Ability to sit for extended periods, with frequent interruptions.
- Requires several hours of sitting, standing, and moving.
- Manual dexterity for typical office tasks.
- Effective communication skills are essential for completing assigned tasks.
- May involve travel for business purposes.
- Occasional lifting of objects weighing up to 20 pounds.
Work Environment: The characteristics of the work environment are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
What We Offer: Our organization is committed to providing comprehensive benefit programs and continuously works with associates to ensure that our offerings meet their health and financial well-being needs. We are a values-oriented company with a clear mission to support our customers.
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