Client Support Specialist

1 week ago


Taunton, Massachusetts, United States The Judge Group Full time

Position Overview: The primary role involves addressing customer inquiries, processing orders, and managing complaints in a timely, courteous, and effective manner. Additional duties include welcoming visitors, responding to phone calls, scheduling, and various clerical tasks.

Key Responsibilities:

  • Handle all customer inquiries and complaints related to work orders, shipments, inventory counts, etc.
  • Provide feedback from customers to management.
  • Act as a liaison between customers and the warehouse for account management, invoicing, and credit adjustments.
  • Generate all necessary documentation for customer work orders, including checking on special requests, expediting orders when needed, tracking orders, and maintaining post-inventory records.
  • Ensure accurate invoicing of accounts by verifying system-generated invoices.
  • Offer clerical support by managing all paperwork associated with orders, maintaining relevant files, answering phone calls, and operating necessary office equipment.
  • Schedule loads as required and maintain updated reports to ensure all loads are empty and closed.
  • Resolve issues related to refused products, overages, shortages, and damaged orders.
  • Adhere to attendance policies and arrive for work on time, ready to fulfill assigned duties.
  • Perform additional tasks as assigned.

Qualifications:

  • High school diploma or equivalent (GED).
  • 0-2 years of relevant experience.

Preferred Skills:

  • Able to thrive in a fast-paced environment.
  • Capable of managing multiple tasks simultaneously.
  • Demonstrates flexibility and initiative.
  • Experience dealing with challenging customers.
  • Excellent communication and problem-solving skills.
  • Understanding of customer needs and the nature of their products.
  • Ability to collaborate effectively with colleagues.
  • Familiarity with Warehouse Management Systems and Microsoft Office Suite.
  • Proficient typing and data entry skills.

Physical Requirements:

  • Ability to sit for extended periods with frequent interruptions.
  • Requires manual dexterity for typical office tasks.
  • Effective communication skills are essential for completing assigned tasks.
  • May involve travel for business purposes.
  • Ability to lift and carry objects weighing up to 20 pounds.

Work Environment: The characteristics of the work environment are representative of those an employee may encounter while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

What We Offer: The Judge Group provides competitive benefits and continuously works with associates to ensure that offerings meet their health and financial needs. We are committed to a values-oriented culture with a clear mission.



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